Extension to the Capacity Incentive Payments for Home Support Providers – 2018/19

Busy periods and Bank Holidays can create pressure and strain on the health and social care system which can result in people failing to get the support they need. Norfolk County Council understands the difficulties of operating as a care provider and working as a carer during busy periods. In recognition of this the Council is making available extra incentive funding to home support providers who pick up new packages during specifically defined times of high pressure. The aim of the initiative is to strengthen the workforce, support resilience and increase service capacity.

The incentives are one-off payments which Council staff are empowered to agree to be paid to the provider. To find how much the incentive payments are, when they apply and how to access them, please click on this link: Home Support Capacity Incentive Payment.

Quick guide for staff delivering intermediate care services

The Social Care Institute of Excellence (SCIE) and the National Institute of Care and Excellence (NICE), have co-produced this information based on NICE’s guidelines and quality standards on Intermediate care, including reablement.

Intermediate care involves working closely with people to agree what intensive support they need to improve their independence. Support should focus on the person’s strengths and help them to develop resilience and confidence so that they feel more able to manage daily living. This quick guide provides an overview of planning and delivering person-centred intermediate care. It covers:

  • Communication
  • Core principles
  • Person-centred planning
  • Personalised goals
  • Risk.

This guide may be helpful to new recruits in particular.  Please click on this link to access the guide:  promoting-independence-through-intermediate-care.pdf

If you have any comments or suggestions of how we can improve the content of the blog, please let me know:  Imogen.statham@norfolk.gov.uk.

 

Norfolk & Norwich University Hospital – Dementia Information and Advice Fayre

The Norfolk & Norwich University Hospital (NNUH) now have the line-up of speakers arranged for their Dementia Information and Advice Fayre to be held on 13th May 2019.  More details can be found on the attached poster. Please share amongst your networks to spread the word.

 There is also more information in the link to their press release issued last week: http://www.nnuh.nhs.uk/news/2019/03/providing-extra-support-for-people-living-with-dementia-and-their-families/

NNUH Dementia Information and advice fayre 20.3.19

 

 

Shaping A Care Association for Norfolk – thank you and next steps

A big thank you to everyone took time out to give their views on the value and purpose of a Care Association for social care providers in Norfolk and what its priorities should be.

Over 150 owners, manager, employers and care workers, representing almost 300 social care services and thousands of service users completed, the 25-minute online survey.

Our six Market Connectors also spent many hours talking to managers and owners, raising awareness of the consultation and the potential benefits of a Care Association.

Added to the views of the 78 participants who attended the ½ day consultation workshops in October last year, it means that we, as a provider-led Executive Steering Group (ESG), can feel confident this has been a robust and inclusive consultation.

What next?

Our University partners (University of East Anglia and University of Suffolk) are currently analysing the results of the survey which will be considered at our next Executive Steering Group meeting in March 2019. Following that meeting a report on the survey will be sent direct to everyone who requested a copy. It will also be circulated widely through our usual communication channels. There will then be another short window for feedback.

In April 2019 a final report will be presented to the ESG bringing together all the strands of consultation and research: the initial consultation workshops; the online survey; additional feedback and our findings on what Care Associations are doing elsewhere in the country. This is the report that will contain options and recommendations on the purpose, priorities and form of a Care Association for Norfolk.

We already know from your responses (both through the survey and in conversations with the Market Connectors) that a large majority of you welcome the idea of a Care Association for Norfolk. Over 85% of survey respondents felt it was important to have a Care Association – 52% (very) and 33.3% (fairly). So, the consultation has given us a ‘green light’ to move towards implementation.

We look forward to updating you shortly.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental Health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk.

 

Can the Norfolk Community Directory Help Grow Your Service?

The Norfolk Community Directory is for local service providers and community groups to promote their services to Norfolk residents. The Directory is being well-used by councils and other organisations across Norfolk to deliver Norfolk County Council strategies, for example: local service delivery, social prescribing, information and guidance, and digital offers.

Norfolk County Council is asking organisations to create and maintain accounts (adding any extra services or changes in service delivery etc.) so they can be promoted on the Norfolk Community Directory. The Directory can be accessed by both professionals and members of the public looking for services.

Norfolk County Council, is keen to encourage home care providers already working with the Council, to sign up to the Directory and maintain service information online, through the Norfolk Community Directory.

It’s free, easy to maintain, and will help promote your services to Norfolk residents, backed up by the Council’s support.

You will be sent an email within the next few weeks inviting you to sign up to the Council’s Norfolk Community Directory. The email will come from an email address with Norfolk Community Directory in its title, and will ask you to review the Terms and Conditions and set your security details on your account.

If you have any queries about this, please email: The Norfolk Community Directory email address

 

Every day is different- See where a job in social care can take you

The Department of Health and Social Care (DHSC) are developing a campaign to boost recruitment in the Adult Social Care Sector.  This is across all roles in the sector and across all types of Social Care and locations. DHSC are working closely with national bodies and trade associations, including Skills for Care on this.

The Department aim to run this campaign across England in early 2019, you can see more of the campaign imagery here: www.everydayisdifferent.com You may have heard about this from organisations such as Skills for Care, or through trade press.

 We’re excited to announce that Norwich has been chosen as one of only 4 locations to host a PR event to boost interest in the campaign, this is fantastic news for the local sector and should really assist with propelling the campaign forward within Norfolk.

Recently appointed in post Emma Hammond is the Recruitment and Retention Coordinator tasked with leading the campaign for Norfolk.  Please keep an eye out for further communication in the coming weeks.

Finally, the stories of care workers and users of the care services have been the most powerful campaign so far. If you would like to tell your story about your work in Social Care, or you know of someone who would, please email casestudies@morecarejobs.co.uk

 

 

Norfolk Care Association Consultation – Have your say

With only a few days before the Norfolk Care Association consultation online survey closes, don’t miss the chance to feed in your views.

So far we have received almost 180 contributions from Social Care providers (managers, owners/employers and care workers) either as part of the face to face consultation events last October and/or through the survey. The respondees represent the full range of Adult Social Care Services and work with all ages and needs. We continue in our quest to make this consultation as inclusive as possible.

You can complete the online survey by going to: www.norfolkcareassociationconsultation.com

The new Care Consultation will be all about supporting Social Care providers and representing their views to commissioners and policy makers alike. However, the priorities for a Care Association for Norfolk and the way it runs are still to be determined and are the focus of this consultation.

The provider led Executive Steering Group overseeing the consultation is determined that the voice of the sector be sought and acted on throughout.

There are already some excellent and much valued support services available to Social Care providers but our feedback is that they often work well for one part of the sector or one part of Norfolk but not for everyone. A Care Association offers the opportunity to be a central hub for all social care providers. Below are just a few of the possible services a Care Association for Norfolk might offer:

  • a voice for the sector with commissioners and regulators – around the true cost of care but also more widely on systems and processes,
  • lobbying/campaigning/raising awareness of the sector generally.
  • providing information/advice and specialist support (eg HR/recruitment law/finance)
  • Signposting to partner services
  • Supporting recruitment and promoting careers in social care
  • Co-ordinating peer support networks
  • Maximising opportunities to buy services and goods at a discounted rate.

The survey will close at 11 pm on Friday 8th February so please find time to take 20 minutes out of your day to give us your views.

We look forward to hearing from you.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk

 

 

NHS Awareness Campaign – Love Great Skin

The NHS have produced some really good and helpful guidance through their awareness campaign (Love Great Skin)  which is around preventing pressure ulcers.  Whilst the NHS focus is aimed at care homes and nursing homes, there is some really useful guidance and tools that could be used by any Social Care provider, including homecare.  You can find out more about this by clicking on the following link:  Stop the Pressure Love Great Skin.

Related to this information, you may also find using the SSKIN approach to manage and prevent pressure damage of use.  SSKIN is a five step approach to preventing and treating pressure ulcers.  You can find more information by clicking on the following link:  SSKINsskin managing & preventing pressure damage

Norfolk County Council – Capacity Incentive Payments for Home Support Providers, 2018/19

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals.

Norfolk County Council (NCC) understands the difficulties of operating as a care provider or working as a carer during busy periods. The Council has identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

How will this work?

The Council will have a designated period this Winter and Spring (see table 1) where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. These include acute and community hospital discharges and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services.

This is a one-off payment that Council social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Table 1 – Designated Periods for Capacity Incentives

Situation Specific dates
Christmas, New Year, up to and including February Half-Term  

Friday 21st December 2018 – Sunday 24th February 2019

April Bank Holiday Monday 8th April 2019 – Wednesday 24th April 2019
Early May Bank Holiday Wednesday 1st May 2019 – Wednesday 8th May 2019
Late May Bank Holiday Wednesday 22nd May 2019 – Wednesday 29th May 2019
Significant pressures on the health system

 

This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure

NCC will notify accredited providers as dates become known, dates will also be listed on: www.norfolk.gov.uk/caremarket

What sort of care provision will count?

Only care packages for people being discharged from acute and community hospitals and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services are eligible for these incentives. They will apply to any new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

 

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60

 

Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90 

*The time frame used to determine the incentive will be measured from a) the time of the request made for care with the provider to b) the care in place and being delivered.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor that care is delivered in a timely and high-quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. Norfolk County Council may extend or add to these designated periods if there are severe weather conditions or heightened system pressures over the Winter period. These will be announced on our website www.norfolk.gov.uk/caremarket and communicated to providers via the home support provider blog www.norfolkkpwah.com

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Right to review: Norfolk County Council reserves the right to review and amend this at any time.

Every Day is Different – Launch of Recruitment Campaign

 Norfolk’s ‘Every Day is Different’ Recruitment Campaign has launched!

This targeted recruitment campaign will continue until the end of year with the aim of raising awareness of the sector as a career to attract new applicants, challenging negative perceptions of the sector and demonstrating the career opportunities available. This is a great opportunity to get involved and promote working in Social Care, encouraging more people to join the sector locally and in turn reduce your vacancy levels.

We will be utilising the Norfolk Care Careers website https://www.norfolkcarecareers.co.uk  for candidates to find out about the range of job opportunities on offer and by illustrating the different career progression routes within the sector. As such, please can I request that you load all of your job vacancies onto the site as soon as possible. Please continue to update this with any new vacancies so we can encourage as many applicants for your positions as possible.  

Uploading vacancies is simple and free, if you already have a partner login you can login and upload straight away. 

If you don’t have  a partner login already, then please click the partner login in the top right hand corner and register as a new user so we can get you set up. Any questions, please contact norfolkcarejobs@norfolk.gov.uk.

 

 

 

 

 

Independent Age – Planning for the end of life

This week is Dying Matters Awareness Week and NCC wants to ensure people who are being supported at home by Providers have access to relevant information and guidance.

Providing or signposting information and advice to such people on how they could document their wishes to ensure peace of mind, for both them and their friends/family is helpful.  Helping people to do this effectively means the people they are close to will know what they want when the time comes.

Independent Age provide information on arranging a power of attorney, advance decisions and making a will. You may like to signpost those this may effect to their website: Independent Age and there are free copies of Independent Age’s ‘Planning for end of life’ guide which can be obtained from the following link:  Order your free copies 

Banded Pricing for Home Support Framework Providers in the Central Belt from 8 April 2019

Norfolk County Council Adult Social Care Committee approved the proposed prices for a range of care services including home support at its meeting on 14 January 2019. The prices will come into effect on 8 April 2019 and will apply for the 2019/20 financial year.

The new spot price for home support will rise from £17.28 to £18.24 an hour. Block contract rates remain individually negotiated and agreed.

In the Central Belt (Norwich, South Norfolk and North Norfolk CGG areas) the piloted banded pricing will continue to apply to Home Support Framework Providers.

The bands are:

Bands Band 1 (0-3miles) Band 2 (3-6 miles) Band 3 (6 miles +)
Rates 2019/2020 £18.24 £19.68 £21.72

The three bands in the model are based on travel distance from town and large village centres (GP surgeries have been used as the centre point) where population is highest and travel distance between visits therefore expected to be shorter than in the more rural and sparsely populated areas.

To help you identify where the boundaries between pricing bands are, please use the price band identification tool which can identify which banding any address or place in Norfolk will fall under. The price band identification tool is available Here:

Please follow the instructions provided on how to use the tool from the first screen.

In setting the bands the Council worked with Home Support Framework Providers and Norfolk Independent Home Care Group (NIHCG) during last year. The home support rates in Norfolk are amongst the highest rates in the East of England. A review of the current Home Support Framework model is planned to take place in 2019/20.

As a reminder, the list of Framework providers are:

North Norfolk:

  • Allicare
  • Carewatch
  • Compkey Healthcare
  • Extra Care Home Services
  • Interserve Healthcare
  • Leaf Care Services
  • NR Care
  • Taylor Care

Norwich and South Norfolk:

  • All Hallows Homecare
  • Allicare
  • Carers Trust
  • Carewatch
  • Compkey Healthcare
  • Diamond Resourcing (Better Health Care)
  • First Choice Homecare
  • Focus Caring Services Purely Care
  • Hales Group Limited
  • Home Support Matters
  • Independence Matters
  • Interserve Healthcare
  • Leaf Care Services
  • Manor Court Care
  • Mears Care
  • Nightingale Homecare
  • NR Care
  • Riseup Healthcare
  • Sunrise Health Care
  • Westminster Homecare

If you have any questions, please do not hesitate to contact Hanne Lene Schierff, Integrated Commissioning Manager – Central Team, at hannelene.schierff@norfolk.gov.uk.

Home Support Providers – Did you know you can advertise your vacancies for free?

Norfolk Care Careers is our local recruitment website for care vacancies https://www.norfolkcarecareers.co.uk .  Posting a vacancy is free and it’s simple to use.

 A local recruitment campaign will be launched soon and the Council will be directing all candidates to this site to apply for vacancies. As such, please upload as many of your job vacancies to the site as soon as possible.

If you don’t have a partner login already, please click the partner login in the top right hand corner of the Norfolk Care Careers website and register as a new user so we can get you set up. Any questions please contact norfolkcarejobs@norfolk.gov.uk.