Banded Pricing for Home Support Framework Providers in the Central Belt from 9 April 2018

As reported in previous articles, Norfolk County Council Adult Social Care Committee approved the proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect on 9 April 2018 and will apply for the 2018/19 financial year. An additional £2.1m will be invested for 2018/19 to pay for the additional cost of implementing the banded pricing.

The new spot price for home support will rise from £17.08 to £17.28 an hour. Block contract rates remain individually negotiated and agreed. In the Central Belt (Norwich, South Norfolk and North Norfolk CGG areas) a new banded pricing will be introduced for Framework Providers. The three bands in the model are based on travel distance from town and large village centres (GP surgeries have been used as the centre point) where population is highest and travel distance between visits therefore can be expected to be shorter than in the more rural and sparsely populated areas.

The bands are:

Bands Band 1 (0-3miles) Band 2 (3-6 miles) Band 3 (6 miles +)
Rates 2018/19 £17.40 £19.68 £21.72

Band Price Map

*Please note that currently the banded pricing will only apply across the Central Belt although the map shows the whole of the county

The purpose of setting up a Provider Framework and trialling a banded pricing structure is to:

  • stabilise and consolidate the home support market
  • pay a fair price to providers
  • reduce unmet need
  • support the creation of effective and efficient home support rounds through greater collaboration between providers
  • encourage more flexible and responsive services that focus on maximising independence

In order to promote and incentivise these changes the Home Support Framework prices have been set at a level above the NCC spot price and divided into cost bands which reflect the higher cost of services in less densely populated areas. In preparing the model and setting the bands the Council worked with Home Support Framework Providers and Norfolk Independent Home Care Group (NIHCG) during last year.

We estimate that the average hourly rate for Framework providers, based on the new model, will be about £18.12 an hour. This is one of the highest levels in the East of England and higher than the UKHCA average price for home care for 2018/19. Commissioners will carefully monitor the effectiveness of the Framework and banded pricing approach throughout 2018/19.

As a reminder, the list of Framework providers:

North Norfolk:

  • Allicare
  • Carewatch
  • Compkey Healthcare
  • Extra Care Home Services
  • Interserve Healthcare
  • Leaf Care Services
  • NR Care
  • Taylor Care

Norwich and South Norfolk:

  • All Hallows Homecare
  • Allicare
  • Allied Healthcare
  • Carers Trust
  • Compkey Healthcare
  • Diamond Resourcing (Better Health Care)
  • First Choice Homecare
  • Focus Caring Services Purely Care
  • Hales Group Limited
  • Independence Matters
  • Interserve Healthcare
  • Leaf Care Services
  • Manor Court Care
  • Mears Care
  • Nightingale Homecare
  • NR Care
  • Riseup Healthcare
  • Sunrise Health Care
  • Westminster Homecare

Price band identification tool

In addition to the map above, a price band identification tool has been created which can identify which banding any address or place in Norfolk will fall under. The tool is available here. Please follow the instructions provided on how to use the tool from the first screen. The tool has its own tab on the Home Support Blog menu. Please share the link to the tool.

If you have any questions, please do not hesitate to contact Hanne Lene Schierff, Integrated Commissioning Manager – Central Team, at or on 01603 223082.

Train the Trainer – Safeguarding Awareness

Norfolk Safeguarding Adults Board in partnership with KP Social Care Training Ltd

Presents ‘Train the Trainer Safeguarding Awareness’

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, power point presentations and link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety minute update session.

The dates are

Tuesday 17th April 2018 at Cotman Housing Association, Bowthorpe Hall Road, Norwich, NR5 9AD

Thursday 12th July 2018 at the Green Britain Centre, Turbine Way, Swaffham, PE37 7HT

Tuesday 11th September 2018 at Cotman Housing Association, Bowthorpe Hall Road, Norwich, NR5 9AD

We currently have three dates (9.15am to 4.30pm). Places will be limited to ensure maximum learning and participation in the event. Please click here to book your place .You will receive joining information nearer to the date of the training.

The total cost is £199; £99 for the trainers pack and £100 for the training for trainers day.


What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to their own staff group in an engaging way for either a half day or full day session.
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of their staff and or volunteers
  • Identify how to adapt the case studies and design their own training materials to best meet the needs of their organisation


The Learning Outcomes of the Safeguarding Awareness Training Pack are;

  1. Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  2. Describe your organisation’s procedures for safeguarding adults and your role within them
  3. Recognise your duty of care to adults at risk
  4. Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  5. Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  6. Describe what is meant by consent and the rules of information sharing
  7. Identify how to ensure immediate safety of an adult at risk of harm
  8. Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  9. Describe how and where to record concerns about abuse and neglect
  10. Describe how to using the ‘Whistleblowing’ policies and procedures


These reflect level one of the Bournemouth Competencies for Safeguarding Adults which have been adopted by NSAB.

Norfolk Safeguarding Adults Board

Free Fire Risk Training

You may recall that Andrea Borwell, Quality Assurance Officer – Domiciliary Care, has been talking about Fire Risk Training with the Fire and Rescue Service for some while, looking at training for care staff on identifying and reporting potential hazards. Training which would encompass two distinct strands has been identified and the training offer has now been agreed. The first course is designed for Assessors who undertake the initial assessment and set up of packages of care in the community and the second for Care/Support Workers who provide ongoing support to individuals in their own homes.

The agreed dates and venues for the roll out of both of these courses, which will be delivered by Gosia Zielinska of the Fire and Rescue Service, are listed below.  A very big thank you to those providers who have kindly agreed to loan their training rooms for these sessions.

Dates for additional Fire Risk Assessor and Carer courses will be available later in the year at other venues in the County and these will be circulated as soon as they are confirmed.

Fire Risk Assessor Training

This is a 3 hour course and would provide sufficient training to enable a nominated person within the organisation to carry out a Home Fire Risk Assessment to a standard agreed by NCC/NFRS and would be aimed at those members of staff who undertake the initial assessment and set up of packages of care in the community.

The course would cover the following broad areas:

  • Home Fire Safety risks and control measures.
  • The Home Fire Risk Assessment process and recording methodology.
  • Dissemination of significant findings to relevant persons/carers.

Carer Home Fire Safety Training

This is a 3 hour course designed to equip care and support workers visiting service users in their own homes with an understanding of the following:

  • Home Fire Safety risks and control measures.
  • Identification of client specific risks and control measures derived from the Home Fire Risk Assessment.
  • Reporting procedure for significant issues.


The dates and venues for the free training are below.

Date AM/PM Venue Course Title
12 March 2018


09:30 – 12:30 Allied Healthcare, Hipperson Mews,

53a Station Road

Beccles, NR34 9QH


Fire Risk Assessor Training

12 March 2018 13:00 – 16:00 Allied Healthcare, Hipperson Mews,

53a Station Road

Beccles, NR34 9QH


Carer Home Fire Safety Training

13 March 2018 09:30 – 12:30 Apple Homecare

Progress House

Plantation Park

Blofield, NR13 4PL


Fire Risk Assessor Training

13 March 2018 13:00 – 16:00 Apple Homecare

Progress House

Plantation Park

Blofield, NR13 4PL


Carer Home Fire Safety Training

20 March 2018 09:30 – 12:30 Independence Matters

Holt Community Hub

Charles Road

Holt, NR25 6DA


Fire Risk Assessor Training

20 March 2018 13:00 – 16:00 Independence Matters

Holt Community Hub

Charles Road

Holt, NR25 6DA


Carer Home Fire Safety Training

26 March 2018 09:30 – 12:30 Sunrise Healthcare

Suite E,

Diss Business Park

Hopper Way

Diss, IP22 4GT


Fire Risk Assessor Training

26 March 2018 13:00 – 16:00 Sunrise Healthcare

Suite E,

Diss Business Park

Hopper Way

Diss, IP22 4GT


Carer Home Fire Safety Training

How to Book:

  1. To reserve places, please email Claire Lowe – – with the names of the staff that you would like to attend, together with the date and the name of the course.   Please note that in order to allow as many providers as possible to access the training it may be necessary to limit the number of spaces allocated to any one provider at each session.


Opportunity to advertise training courses

Moving&Handling training can be difficult to set up. Sometimes sessions have to run with very few participants, be cancelled or new recruits have to wait long time to get the necessary training. Norfolk and Suffolk Carer Support offers home support providers a chance to promote and advertise any training courses on the organisation’s web-site. This opens up the opportunity of sharing resources, cutting costs and speeding up processes. Here’s advice on how to advertise a training event:

How to advertise your training

The ‘courses and workshops’ facility on the N&SCS website can be used to advertise providers spare places on any in-house training, as well as open courses by training providers. This could be sessions being delivered by providers’ own trainers, or where they are buying in an external training provider but do not have enough staff to fill the number of spaces.

Providers can submit the details directly to the website here:

However, if  you aren’t confident about doing this yourselves, N&SCS we will happily put it on the website for you.  Please forward all the necessary details to:

In the workshop description please mention that its in-house training, just so that other providers are aware.

Once it is made live it will appear here: and we also list the courses recently added to the website in each fortnightly e-bulletin.

It will be most effective if spare places are advertised as much in advance as possible, rather than attempting to fill them at the last minute.

Kind regards


Christine Futter (HCPC registered)

Chief Operating Officer

St Clements House, 2-16 Colegate, Norwich, Norfolk, NR3 1BQ
Tel: 01603 629211 Mobile: 07872990908
Fax:01603 629101

Capacity Incentive Payment for Home Support Providers

Norfolk County Council – Easter Planning for Home Support

February 2018

Our vision for Norfolk is to have sufficient, reliable, sustainable home support that is of excellent quality.

Busy periods and holidays create pressure and strain on the health and social care system which can often result in people failing to get the care they need when they are discharged from hospital – this has a detrimental impact on people’s health and is distressing for families and individuals.

NCC has been working closely with home support providers to try and ensure that Norfolk has the home support provision it needs over busy periods – as a result of this work, we have identified that paying home support providers a premium for picking up new or resuming care packages from the hospitals for people being discharged over pressured times, would support both the people coming out of hospital and those who are providing the care.

How will this work?

New or restarted packages requested for people being discharged from hospital during designated periods (see Table 1 below) will attract a one off Capacity Incentive payment.  You may use this to increase payments to your carers and to support the operation of your service.


Table 1 – Designated Periods for Capacity Incentives

Situation Specific trigger details
The end of the winter period and Easter Friday 16th February 2018 – Friday 6th April 2018 inclusive
Significant pressures on the health system


This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure


NCC will notify accredited home support providers as dates become known, dates will also be listed on NCC’s Keeping People Well at Home blog:


*Norfolk County Council reserves the right to determine when the factors impacting on discharge attributed to Social Care will trigger the Capacity Incentive.





What sort of care provision will count?

Only home support packages for people being discharged from hospital currently attract these premiums. They will apply to ALL new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60


Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90


*The time frame used to determine the incentive will be measured from a) the time of the request made for care (Care Arranging Service) to b) the first scheduled/delivered call time.

*Restarted packages will only attract the payment if a retainer payment, allowed for in some contracts, has not been made for the length of the hospital stay.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor care delivered in a timely and high quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. However Capacity Incentive payments will also be implemented when circumstances mean that home support providers and hospitals are under particular pressure.

For example – did you know for every 1 degree drop below 5oC there is:

  • 10% increase in elderly with breathing problems peaking on day 12
  • 8% increase in emergency admissions – 3.4% die
  • Heart attacks 40% rise
  • Stroke increase at day 5

All of these factors will increase demand on the health system and home support. NCC is committed to supporting our care providers to meet that demand.



How will I know if a day is designated as an incentive day?

Other than the periods indicated in Table 1 NCC will notify providers through email and on our website here:

Please contact us at if you have any questions.

Right to review:

Norfolk County Council reserves the right to review and amend this at any time.

Important: Liquid Logic – Provider Portal up-date

Dear Provider,

After some recent changes at Norfolk County Council and the way the Service Brokerage Team operates, you will no longer be receiving Service Users ISO / Service Agreement documentation via the post to your establishment.

The ISO will be published on the Provider Portal, which can be found under the “Contract Documents” tab on the home page.

If you are seeing contract documents that need accepting or rejecting please DO NOT action these by accepting or rejecting at this time. There is a small bug in the system that is being looked into as a matter of urgency, further communication will go out when the bug has been fixed.

The Service Users Care Documentation such as Care Plans, Support Plans and other associated Client Assessment Paperwork will be sent via a Conversation in the Provider Portal from the Service brokerage Team. These conversations can be found under the “Actions and Change Requests” tab on the home page.

Please can I ask this email be shared with all employees at your establishment that currently work with the care documentation side and anyone else who uses the Provider Portal as this will now be where all the service agreements will be found.

You may need to add members of your Organisation to the Provider Portal to receive the above documentation.

If you have any queries, please do not hesitate in contacting myself or the Payments Team.

Kind Regards

Ryan Blackwell
Payments Monitoring Officer

The General Data Protection Regulation – Free seminar in Norwich for care providers and other resources

The General Data Protection Regulation (GDPR) – the clock is ticking: free seminar in Norwich for care providers and other resources

The General Data Protection Regulation (GDPR) comes into effect in May 2018. This new law gives individuals new rights and substantially increases the penalties for non-compliance. The GDPR applies to any organisation which processes data about individuals whether personnel, customers, prospects, website users or others. There is a new page on the N&SCS website dedicated to GDPR

 Free GDPR seminar for care providers

Ashtons Legal are holding a free seminar aimed at care providers (it’s not just for care homes as the title of the seminar suggests, but will be relevant to all care providing organisations) about the new data protection regulations (GDPR) which come into force in May.

Tuesday 6 March, 5-7pm, Norwich, Norwich City Football Club

To find out more and book visit: