Opportunity to attend a free networking event

Norfolk County Council, as part of its Promoting Independence Strategy, would like to invite you to a free networking event:  Working together to support older people to live safe and well at home this winter.

Date: Friday 2nd November , 09:00-12:30 or 13:00-16:30, Cranworth Room, Norfolk County Hall, Martineau Lane, Norwich, NR1 2DH.

Norfolk County Council is inviting you to attend a free networking event to explore how we can work better together to support older people to live safe and well at home this winter.

We know that you are already doing some excellent work with older people in your communities. The aim of this event is to provide additional guidance around four key areas:

  •  Identifying frailty
  • Support for people with dementia and their carers
  • Falls and home safety
  • Loneliness and social isolation.



This event will give you an opportunity to share your stories, learning and best practice with a wide range of professionals working in similar roles across Norfolk and Waveney. The latest Assistive Technology and equipment will also be on display.

To register to attend please visit: https://www.smartsurvey.co.uk/s/PromotingIndependence/

Please note that the content of the event is identical in the morning and the afternoon and so you only need to attend one session. There are 40 places for each session, which will be allocated on a first come basis.

For further information, please contact Ed Fraser, Commissioning Manager for Healthy Ageing & Care Homes:

edward.fraser@norfolk.gov.uk or 01603 223 122


Survey for Self-neglect & Hoarding service business case | Survey live

Good morning all

Please note that a survey has been posted on the Norfolk Safeguarding Adults Board (NSAB) website and is live from today.

The survey closes on Monday 29 October 2018.

The link to the survey is on the Self-neglect and Hoarding page (from the NSAB home page, click on the Professional tab and the self-neglect and hoarding page is at the top of the drop-down menu) or follow this link:

Norfolk Safeguarding Adults Board: Self-neglect and hoarding

There is also a link from the News page (news story dated 16 September 2018).

Please fill in and promote and encourage your staff to take part

Regards from

Walter Lloyd-Smith, Norfolk Safeguarding Adults Board Manager | Business Lead

Adult Social Services

Tel: 01603 223 422

Floor 8, County Hall, Martineau Lane, Norwich NR1 2DH



Recording in Daily Records/Daily Logs/Daily Journals

Dear Provider


Recording in Daily Records/Daily Logs/Daily Journals


Norfolk County Council has recently had a complaint investigated by The Local Government Ombudsman.  One of the outcome actions agreed with Ombudsman is that the council would remind all care providers to ensure daily care records accurately reflect each visit, including any negative incident care experience.


The complaint related to a situation where care was not delivered in accordance with the agreed plan. For example, incidences where visits were shorter than expected, or where agreed tasks could not be completed or were not delivered at all.


CQC’s Key Line of Enquiry requirement:


S2.3 Are people’s records accurate, complete, legible, up-to-date, securely stored and available to relevant staff so that they support people to stay safe?


It is important that care workers accurately complete the daily logs.  People who use services have the right to see our information about them.  Other care workers read what we write to understand the person’s care needs.  Care review meetings base care decisions on what we write.  What we write may be (and often is) used in complaints, investigations and legal cases.


Care notes should be:


  • Timely: done as soon as possible (while fresh in our memory)
  • Easy to read: clear handwriting, accurate spelling, black ink (it photocopies well)
  • Dated, timed and signed (by both carers if two carers are present)
  • Complete: all the necessary information
  • Accurate: correct details (names, times, dates etc)
  • Clear: plain English that everyone (including the person) can understand, no abbreviations, no jargon
  • Factual: just what happened, no opinions, comments, assumptions or guesswork
  • Respectful of the people in our care: no judgements, no personal comments

Skills for Care has produced some guidance on writing reports, including daily notes.  This guidance can be downloaded here: https://www.skillsforcare.org.uk/Documents/Learning-and-development/Core-skills/Learning-through-work/Reporting-and-other-care-work-writing.pdf



Kind regards

Steve Holland

Head of Quality Assurance & Market Development

Winter is coming…..

You may or may not be a Game of Thrones fan, but winter will be, unfortunately, with us sooner than we may think.  So over the forthcoming days and weeks we want to provide information that will be of use to you such as tips on how to prepare for winter.  This will help to keep your businesses operating effectively in what could be difficult weather and enable us all to continue to provide care to those most in need.

We are looking to build on the information we provided last year, but if in the meantime there is anything specific you want us to cover, or feel that you need assistance with then please contact Imogen.statham@norfolk.gov.uk or telephone 01603 223061.

Free Flu Vaccinations

Letting you know more about the National Flu Campaign and helping towards our Winter Planning.

NHS England has recently published guidance about who will be eligible this Winter for free influenza vaccine.

The aim of this campaign is to get as many Health and Social Care staff working with vulnerable older people vaccinated. It is targeted at staff employed by a registered residential care/nursing home or registered domiciliary care provider and health and care staff employed by a voluntary managed hospice provider, who are directly involved in the care of vulnerable patients/clients aged 65 and over.

The NHS campaign is just starting but a core message is the sooner you have your vaccination, the more effective it will be. You can ask your local pharmacist or GP for the free flu vaccination. They may want to see some proof that you work providing care for older people.

For Care Home (and Home Care) Owners and Managers, your staff may need a letter giving the following information to make sure that they can get the free vaccination.  To help you just click on this link —a template is available.

Please also consider displaying this Public Health England poster on flu outbreaks in care homes prominently in staff areas.

Norfolk Integrated Community Equipment Services (ICES) Demonstration Day

For those of you who were unable to attend the demonstration day in January and for anyone who would like to attend there is good news. ICES are holding an additional Community Equipment Demonstration day on Monday 15th October 2018 at Holiday Inn, Norwich Airport, NR6 6JA.

The purpose of the day is to upskill home care agency staff/trainers on the products that Community and Acute Hospital Occupational Therapist, Physiotherapist and Nurses maybe prescribing to service users/patients in the community.

This is a free event and tea and coffee will be provided throughout the day, however lunch is not provided.

The day will start at 9am for registration and Coffee/Tea for a 9.30am start.  Followed by:

Faye Gower-Smith ICES Clinical Consultant will give a short presentation on ICES and the outline of the day.
Melanie Sturman Moving and Handling Lead for Norfolk County Council will give a presentation on Adult social care referral pathways and the reduced handler care project.

The rest of the day will then involve breakout sessions in the following subjects:-

  • Session1: Standard profiling bed, features of the bed and how it works with dynamic pressure care mattress
  • Session 2: Reduced handler care: How to use WendyLett sheets/hoists.
  • Session 3: Pressure care: How do the Repose cushions, mattress/ Active premier 2 mattress really work?
  • Session 4: Managing the plus size person (Bariatric bed, mattress, WendyLett sheets, hoists)

The day will conclude with a questions section and end for 4pm.

Please can you complete the information form below for any delegates that would like to attend; places are available on a first come first served basis.

If you would like to attend the Community equipment Demonstration day on Monday 15th October 2018 at Holiday Inn, Norwich Airport, NR6 6JA, please complete the form below for each person and email it to: ICES@norfolk.gov.uk.  You will receive confirmation via email.  However, please note, places are available on a first come, first served basis.

Delegate Name  




Job Role  


Contact email  


Contact Number  


Office use only



Place available/not available

Confirmation sent to delegate