Home Support Provider Event – 19th July

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Come and join us

Home Support Provider Event

19th July 2019 (9.15-3pm)

Dereham Football Club

Aldiss Park Norwich Road, Dereham NR20 3PX

 

This seminar is open to all providers delivering Home Support for Norfolk County Council. The seminar will provide you with a valuable insight into what is currently happening within the Sector and what plans there are for the future.

Main content:

Update following the consultation on the Norfolk Care Association

Social Care Recruitment Campaign

Feedback on Home Support projects

Update on Home Support contracts

Growing your business.

 

Lunch and refreshments will be provided. Spaces are limited, so please confirm your attendance for this FREE seminar asap. To book your place please click on the link below: https://tockify.com/socialcareengagement/detail/110/1563524100000

Once you have booked you will receive full details of the Seminar programme.

 

Values Based Recruitment Training

Tuesday 16th July   9:00am – 4:30pm

Norwich Professional Development Centre144 Woodside Road, Norwich NR7 9QL map 

This course will equip managers with the knowledge of how to implement values based recruitment in their organisation, with the ultimate aim of providing the best possible care for their service users.

The course will cover;

  • What are values and why are they important in creating safe, caring organisations
  • What is values based recruitment and how can VBR benefit my organisation and service users
  • Understanding the steps involved in effective values based recruitment
  • How to prepare for and conduct an interview using competency and values based questions
  • How to assess candidates’ responses and to select the person who best fits your organisational values and can perform the job successfully.
  • How to sustain your organisation’s values through induction , supervision and appraisal

The course will cover, advertising, writing job descriptions and person specifications, shortlisting and preparing and conducting a values based interview. There will be some input from the trainers while most of the course will be interactive with delegates participating in group exercises and practising their interview skills.

Delegate numbers are limited, as such please note we will only be able to offer 1 delegate place per organisation.

Please note: Teas/Coffees will be available during the day, delegates will need to provide their own lunch.

https://tockify.com/socialcareengagement/detail/109/1563264000000

 

 

Values Based Recruitment Training – 23rd July 2019

Time:  9am-4:30pm

Venue: The Willow Centre, Cringleford, Norwich, NR4 7JJ

This course will equip managers with the knowledge of how to implement values based recruitment in their organisation, with the ultimate aim of providing the best possible care for their service users. 

The course will cover:

  • What are values and why are they important in creating safe, caring organisations
  • What is values based recruitment and how can VBR benefit my organisation and service users
  • Understanding the steps involved in effective values based recruitment
  • How to prepare for and conduct an interview using competency and values based questions
  • How to assess candidates’ responses and to select the person who best fits your organisational values and can perform the job successfully
  • How to sustain your organisation’s values through induction , supervision and appraisal. 

The course will cover, advertising, writing job descriptions and person specifications, shortlisting and preparing and conducting a values based interview. There will be some input from the trainers while most of the course will be interactive with delegates participating in group exercises and  practising their interview skills.

Delegate numbers are limited, and therefore we will only be able to offer 1 delegate place per organisation.

Please note: Teas/Coffees will be available during the day, delegates will need to provide their own lunch.  For more details please click on the link below:

https://tockify.com/socialcareengagement/detail/108/1563870600000

 

 

Extension to the Capacity Incentive Payments for Home Support Providers – 2018/19

Busy periods and Bank Holidays can create pressure and strain on the health and social care system which can result in people failing to get the support they need. Norfolk County Council understands the difficulties of operating as a care provider and working as a carer during busy periods. In recognition of this the Council is making available extra incentive funding to home support providers who pick up new packages during specifically defined times of high pressure. The aim of the initiative is to strengthen the workforce, support resilience and increase service capacity.

The incentives are one-off payments which Council staff are empowered to agree to be paid to the provider. To find how much the incentive payments are, when they apply and how to access them, please click on this link: Home Support Capacity Incentive Payment.

Quick guide for staff delivering intermediate care services

The Social Care Institute of Excellence (SCIE) and the National Institute of Care and Excellence (NICE), have co-produced this information based on NICE’s guidelines and quality standards on Intermediate care, including reablement.

Intermediate care involves working closely with people to agree what intensive support they need to improve their independence. Support should focus on the person’s strengths and help them to develop resilience and confidence so that they feel more able to manage daily living. This quick guide provides an overview of planning and delivering person-centred intermediate care. It covers:

  • Communication
  • Core principles
  • Person-centred planning
  • Personalised goals
  • Risk.

This guide may be helpful to new recruits in particular.  Please click on this link to access the guide:  promoting-independence-through-intermediate-care.pdf

If you have any comments or suggestions of how we can improve the content of the blog, please let me know:  Imogen.statham@norfolk.gov.uk.

 

Norfolk & Norwich University Hospital – Dementia Information and Advice Fayre

The Norfolk & Norwich University Hospital (NNUH) now have the line-up of speakers arranged for their Dementia Information and Advice Fayre to be held on 13th May 2019.  More details can be found on the attached poster. Please share amongst your networks to spread the word.

 There is also more information in the link to their press release issued last week: http://www.nnuh.nhs.uk/news/2019/03/providing-extra-support-for-people-living-with-dementia-and-their-families/

NNUH Dementia Information and advice fayre 20.3.19

 

 

Shaping A Care Association for Norfolk – thank you and next steps

A big thank you to everyone took time out to give their views on the value and purpose of a Care Association for social care providers in Norfolk and what its priorities should be.

Over 150 owners, manager, employers and care workers, representing almost 300 social care services and thousands of service users completed, the 25-minute online survey.

Our six Market Connectors also spent many hours talking to managers and owners, raising awareness of the consultation and the potential benefits of a Care Association.

Added to the views of the 78 participants who attended the ½ day consultation workshops in October last year, it means that we, as a provider-led Executive Steering Group (ESG), can feel confident this has been a robust and inclusive consultation.

What next?

Our University partners (University of East Anglia and University of Suffolk) are currently analysing the results of the survey which will be considered at our next Executive Steering Group meeting in March 2019. Following that meeting a report on the survey will be sent direct to everyone who requested a copy. It will also be circulated widely through our usual communication channels. There will then be another short window for feedback.

In April 2019 a final report will be presented to the ESG bringing together all the strands of consultation and research: the initial consultation workshops; the online survey; additional feedback and our findings on what Care Associations are doing elsewhere in the country. This is the report that will contain options and recommendations on the purpose, priorities and form of a Care Association for Norfolk.

We already know from your responses (both through the survey and in conversations with the Market Connectors) that a large majority of you welcome the idea of a Care Association for Norfolk. Over 85% of survey respondents felt it was important to have a Care Association – 52% (very) and 33.3% (fairly). So, the consultation has given us a ‘green light’ to move towards implementation.

We look forward to updating you shortly.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental Health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk.

 

Can the Norfolk Community Directory Help Grow Your Service?

The Norfolk Community Directory is for local service providers and community groups to promote their services to Norfolk residents. The Directory is being well-used by councils and other organisations across Norfolk to deliver Norfolk County Council strategies, for example: local service delivery, social prescribing, information and guidance, and digital offers.

Norfolk County Council is asking organisations to create and maintain accounts (adding any extra services or changes in service delivery etc.) so they can be promoted on the Norfolk Community Directory. The Directory can be accessed by both professionals and members of the public looking for services.

Norfolk County Council, is keen to encourage home care providers already working with the Council, to sign up to the Directory and maintain service information online, through the Norfolk Community Directory.

It’s free, easy to maintain, and will help promote your services to Norfolk residents, backed up by the Council’s support.

You will be sent an email within the next few weeks inviting you to sign up to the Council’s Norfolk Community Directory. The email will come from an email address with Norfolk Community Directory in its title, and will ask you to review the Terms and Conditions and set your security details on your account.

If you have any queries about this, please email: The Norfolk Community Directory email address

 

Every day is different- See where a job in social care can take you

The Department of Health and Social Care (DHSC) are developing a campaign to boost recruitment in the Adult Social Care Sector.  This is across all roles in the sector and across all types of Social Care and locations. DHSC are working closely with national bodies and trade associations, including Skills for Care on this.

The Department aim to run this campaign across England in early 2019, you can see more of the campaign imagery here: www.everydayisdifferent.com You may have heard about this from organisations such as Skills for Care, or through trade press.

 We’re excited to announce that Norwich has been chosen as one of only 4 locations to host a PR event to boost interest in the campaign, this is fantastic news for the local sector and should really assist with propelling the campaign forward within Norfolk.

Recently appointed in post Emma Hammond is the Recruitment and Retention Coordinator tasked with leading the campaign for Norfolk.  Please keep an eye out for further communication in the coming weeks.

Finally, the stories of care workers and users of the care services have been the most powerful campaign so far. If you would like to tell your story about your work in Social Care, or you know of someone who would, please email casestudies@morecarejobs.co.uk

 

 

Norfolk Care Association Consultation – Have your say

With only a few days before the Norfolk Care Association consultation online survey closes, don’t miss the chance to feed in your views.

So far we have received almost 180 contributions from Social Care providers (managers, owners/employers and care workers) either as part of the face to face consultation events last October and/or through the survey. The respondees represent the full range of Adult Social Care Services and work with all ages and needs. We continue in our quest to make this consultation as inclusive as possible.

You can complete the online survey by going to: www.norfolkcareassociationconsultation.com

The new Care Consultation will be all about supporting Social Care providers and representing their views to commissioners and policy makers alike. However, the priorities for a Care Association for Norfolk and the way it runs are still to be determined and are the focus of this consultation.

The provider led Executive Steering Group overseeing the consultation is determined that the voice of the sector be sought and acted on throughout.

There are already some excellent and much valued support services available to Social Care providers but our feedback is that they often work well for one part of the sector or one part of Norfolk but not for everyone. A Care Association offers the opportunity to be a central hub for all social care providers. Below are just a few of the possible services a Care Association for Norfolk might offer:

  • a voice for the sector with commissioners and regulators – around the true cost of care but also more widely on systems and processes,
  • lobbying/campaigning/raising awareness of the sector generally.
  • providing information/advice and specialist support (eg HR/recruitment law/finance)
  • Signposting to partner services
  • Supporting recruitment and promoting careers in social care
  • Co-ordinating peer support networks
  • Maximising opportunities to buy services and goods at a discounted rate.

The survey will close at 11 pm on Friday 8th February so please find time to take 20 minutes out of your day to give us your views.

We look forward to hearing from you.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk

 

 

NHS Awareness Campaign – Love Great Skin

The NHS have produced some really good and helpful guidance through their awareness campaign (Love Great Skin)  which is around preventing pressure ulcers.  Whilst the NHS focus is aimed at care homes and nursing homes, there is some really useful guidance and tools that could be used by any Social Care provider, including homecare.  You can find out more about this by clicking on the following link:  Stop the Pressure Love Great Skin.

Related to this information, you may also find using the SSKIN approach to manage and prevent pressure damage of use.  SSKIN is a five step approach to preventing and treating pressure ulcers.  You can find more information by clicking on the following link:  SSKINsskin managing & preventing pressure damage

Norfolk County Council – Capacity Incentive Payments for Home Support Providers, 2018/19

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals.

Norfolk County Council (NCC) understands the difficulties of operating as a care provider or working as a carer during busy periods. The Council has identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

How will this work?

The Council will have a designated period this Winter and Spring (see table 1) where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. These include acute and community hospital discharges and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services.

This is a one-off payment that Council social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Table 1 – Designated Periods for Capacity Incentives

Situation Specific dates
Christmas, New Year, up to and including February Half-Term  

Friday 21st December 2018 – Sunday 24th February 2019

April Bank Holiday Monday 8th April 2019 – Wednesday 24th April 2019
Early May Bank Holiday Wednesday 1st May 2019 – Wednesday 8th May 2019
Late May Bank Holiday Wednesday 22nd May 2019 – Wednesday 29th May 2019
Significant pressures on the health system

 

This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure

NCC will notify accredited providers as dates become known, dates will also be listed on: www.norfolk.gov.uk/caremarket

What sort of care provision will count?

Only care packages for people being discharged from acute and community hospitals and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services are eligible for these incentives. They will apply to any new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

 

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60

 

Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90 

*The time frame used to determine the incentive will be measured from a) the time of the request made for care with the provider to b) the care in place and being delivered.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor that care is delivered in a timely and high-quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. Norfolk County Council may extend or add to these designated periods if there are severe weather conditions or heightened system pressures over the Winter period. These will be announced on our website www.norfolk.gov.uk/caremarket and communicated to providers via the home support provider blog www.norfolkkpwah.com

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Right to review: Norfolk County Council reserves the right to review and amend this at any time.

Information from Independent Age

Getting extra help at home

If the person you supports needs some help to stay independent at home, there are various options available. Independent Age’s guide ‘Getting help at home’ looks at equipment and adaptations to make life easier, gadgets to make a person feel safer and that can help a person look after themselves at home. Order your free copies

Technology to keep you safe at home
Simple devices known as telecare are designed to keep people safe at home. They can monitor a person’s safety and call for help if anything goes wrong. A person can get devices as small as a portable alarm to wear or movement sensors that can detect if a person has fallen out of bed. Read more

Attendance Allowance Guide
Attendance Allowance is extra money a person can claim if they are over State Pension age and need regular help with their personal care, or supervision to keep them safe. It isn’t means-tested, so a person could claim it whatever their income or savings.
Independent Age’s free guide ‘Attendance Allowance’ looks at who qualifies, how to claim and tips for filling in the claim form.  Order your free copies

 

 

 

Values Based Recruitment Training

Date added:  Tue 16th Jul 9:00am – 4:30pm

Norwich Professional Development Centre144 Woodside Road, Norwich NR7 9QL map 

This course will equip managers with the knowledge of how to implement values based recruitment in their organisation, with the ultimate aim of providing the best possible care for their service users.

The course will cover;

  • What are values and why are they important in creating safe, caring organisations
  • What is values based recruitment and how can VBR benefit my organisation and service users
  • Understanding the steps involved in effective values based recruitment
  • How to prepare for and conduct an interview using competency and values based questions
  • How to assess candidates’ responses and to select the person who best fits your organisational values and can perform the job successfully.
  • How to sustain your organisation’s values through induction , supervision and appraisal

The course will cover, advertising, writing job descriptions and person specifications, shortlisting and preparing and conducting a values based interview. There will be some input from the trainers while most of the course will be interactive with delegates participating in group exercises and practising their interview skills.

Delegate numbers are limited, as such please note we will only be able to offer 1 delegate place per organisation.

Please note: Teas/Coffees will be available during the day, delegates will need to provide their own lunch.  Please click on this link to book your place:  https://tockify.com/socialcareengagement/detail/109/1563264000000

 

 

Patent Safety Alert Re: Thick & Easy (starch)

We acknowledging that some of you may already have received this important safety alert from other sources, we felt it appropriate to share to ensure that Norfolk’s care market is fully aware of the issue

Dear Provider

We have had reports of people aspirating fluids that have not been thickened correctly due to issues with Thick & Easy (starch) scoop sizes changing.

Please read the attached patient safety alert regarding Thick & Easy (starch) by clicking on this link:  Patent Safety alert v0.3 FINAL . There are actions for GP practices, pharmacies and patients/carers/care staff in the alert. Please take the action that is relevant to you in your setting.

If there is no relevant action , then this alert has been sent to you for you information.

Kind regards

Kate Wyatt

Quality Improvement Nurse for Care Homes

07775 007504

Q Member

NHS North and South Norfolk CCG, Lakeside 400, Broadland Business Park, Old Chapel Way, Norwich, NR7 0WG

Patent Safety alert v0.3 FINAL

Establishing a Care Association for Norfolk

Following the consultation to shape a Care Association for Norfolk, an interim Board has been formed to take the recommendations forward.

Norfolk Care Association Interim Board members are:

  • Norfolk Independent Care (NIC) – Sanjay Kaushal/Robina Clarke
  • Association Representing Mental health Care (ARMC) – Michael Millage
  • Norfolk and Suffolk Care Support Ltd (N&SCS) – Christine Futter
  • Community Action Norfolk (CAN) – Jonathan Clemo
  • Voluntary Norfolk (VN) – Kevin Vaughan

This briefing is to give you an update on our progress.

Through the consultation, you told us the most important role for a Care Association was as a voice for the sector working both with local commissioners and on a national stage.

The full consultation outcomes can be found at:  www.norfolkcareassociationconsultation.com/consultation.

The Interim Board has met twice and agreed Articles of Association for the new Company which will be called Norfolk Care Association. The Articles set out the aims, social purpose and objectives of the new organisation and are given in full below.

Aim

Norfolk Care Association Ltd will act as a single body representing all social care organisations providing direct care to individuals and their families and operating in the Norfolk and Waveney area. 

Social Purpose and Objectives

 Norfolk Care Association Limited will:

  • engage with social care and health commissioners in the Norfolk and Waveney area in discussions on the cost of care, new policies and guidance, and the standardisation of systems and procedures that affect social care providers;
  • provide a forum for those working in social care to meet and share good practice;
  • provide a first port of call, signposting providers to trusted sources of information and advice;
  • provide other services that the Directors consider would be of value to the social care sector;
  • reinvest all annual surplus trading profit back into the company in support its Aim, Social Purpose and Objectives.

The Interim Board has put together a funding proposal for initial set up and operating costs which is currently being considered by the Director of Commissioning at Norfolk County Council.

Pending the outcome of our proposal, we plan to recruit a Chief Executive officer to help take forward this exciting initiative.

In the meantime, Dr Fiona Denny, who co-ordinated the original consultation, is continuing to support the Interim Board.

Fiona can be contacted at fiona.denny@norfolkcareassociation.org.

Thank you for your ongoing interest and support. We will continue to keep you updated on our progress.

Norfolk Care Association Interim Board

  • Norfolk Independent Care (NIC) – Sanjay Kaushal/Robina Clarke
  • Association Representing Mental health Care (ARMC) – Michael Millage
  • Norfolk and Suffolk Care Support Ltd (N&SCS) – Christine Futter
  • Community Action Norfolk (CAN) – Jonathan Clemo
  • Voluntary Norfolk (VN) – Kevin Vaughan

 

Summer is coming at last and it’s hotting up!!

Information from Independent Age:

sun 2
Keep your folk’s coooooollllll

Free guide:  looking after yourself during summer

While summer may lift our spirits, temperatures can sometimes become uncomfortable and even dangerously hot. Changes in our bodies as we age mean we’re less likely to notice when we feel hot. If you take precautions, you can avoid the worst effects of the sun.

Look at Independent Age’s latest free guide ‘Summerwise’ which has information on how to stay safe and well in hot weather.
Order your free copies