CQC Compliance Workshops

Two new half-day CQC compliance workshop have been organised by Norfolk & Suffolk Care Support in partnership with Tina Welford from ECLM Ltd.

CQC compliance for home care providers:          Thurs 11th April   –  9:30am-12:00pm
CQC compliance – general refresher/updates:   Thurs 11th April    –  1:00pm-3:30pm

Both sessions are being held at Dereham Football Club. Places are £50 per person.

To book, call 01603 629211 or email:

info@norfolkandsuffolkcaresupport.co.uk.

These sessions are very popular and places are limited, so please reserve your place soon.

 

 

 

Norfolk & Norwich University Hospital – Dementia Information and Advice Fayre

The Norfolk & Norwich University Hospital (NNUH) now have the line-up of speakers arranged for their Dementia Information and Advice Fayre to be held on 13th May 2019.  More details can be found on the attached poster. Please share amongst your networks to spread the word.

 There is also more information in the link to their press release issued last week: http://www.nnuh.nhs.uk/news/2019/03/providing-extra-support-for-people-living-with-dementia-and-their-families/

NNUH Dementia Information and advice fayre 20.3.19

 

 

Shaping A Care Association for Norfolk – thank you and next steps

A big thank you to everyone took time out to give their views on the value and purpose of a Care Association for social care providers in Norfolk and what its priorities should be.

Over 150 owners, manager, employers and care workers, representing almost 300 social care services and thousands of service users completed, the 25-minute online survey.

Our six Market Connectors also spent many hours talking to managers and owners, raising awareness of the consultation and the potential benefits of a Care Association.

Added to the views of the 78 participants who attended the ½ day consultation workshops in October last year, it means that we, as a provider-led Executive Steering Group (ESG), can feel confident this has been a robust and inclusive consultation.

What next?

Our University partners (University of East Anglia and University of Suffolk) are currently analysing the results of the survey which will be considered at our next Executive Steering Group meeting in March 2019. Following that meeting a report on the survey will be sent direct to everyone who requested a copy. It will also be circulated widely through our usual communication channels. There will then be another short window for feedback.

In April 2019 a final report will be presented to the ESG bringing together all the strands of consultation and research: the initial consultation workshops; the online survey; additional feedback and our findings on what Care Associations are doing elsewhere in the country. This is the report that will contain options and recommendations on the purpose, priorities and form of a Care Association for Norfolk.

We already know from your responses (both through the survey and in conversations with the Market Connectors) that a large majority of you welcome the idea of a Care Association for Norfolk. Over 85% of survey respondents felt it was important to have a Care Association – 52% (very) and 33.3% (fairly). So, the consultation has given us a ‘green light’ to move towards implementation.

We look forward to updating you shortly.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental Health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk.

 

Can the Norfolk Community Directory Help Grow Your Service?

The Norfolk Community Directory is for local service providers and community groups to promote their services to Norfolk residents. The Directory is being well-used by councils and other organisations across Norfolk to deliver Norfolk County Council strategies, for example: local service delivery, social prescribing, information and guidance, and digital offers.

Norfolk County Council is asking organisations to create and maintain accounts (adding any extra services or changes in service delivery etc.) so they can be promoted on the Norfolk Community Directory. The Directory can be accessed by both professionals and members of the public looking for services.

Norfolk County Council, is keen to encourage home care providers already working with the Council, to sign up to the Directory and maintain service information online, through the Norfolk Community Directory.

It’s free, easy to maintain, and will help promote your services to Norfolk residents, backed up by the Council’s support.

You will be sent an email within the next few weeks inviting you to sign up to the Council’s Norfolk Community Directory. The email will come from an email address with Norfolk Community Directory in its title, and will ask you to review the Terms and Conditions and set your security details on your account.

If you have any queries about this, please email: The Norfolk Community Directory email address

 

Every day is different- See where a job in social care can take you

The Department of Health and Social Care (DHSC) are developing a campaign to boost recruitment in the Adult Social Care Sector.  This is across all roles in the sector and across all types of Social Care and locations. DHSC are working closely with national bodies and trade associations, including Skills for Care on this.

The Department aim to run this campaign across England in early 2019, you can see more of the campaign imagery here: www.everydayisdifferent.com You may have heard about this from organisations such as Skills for Care, or through trade press.

 We’re excited to announce that Norwich has been chosen as one of only 4 locations to host a PR event to boost interest in the campaign, this is fantastic news for the local sector and should really assist with propelling the campaign forward within Norfolk.

Recently appointed in post Emma Hammond is the Recruitment and Retention Coordinator tasked with leading the campaign for Norfolk.  Please keep an eye out for further communication in the coming weeks.

Finally, the stories of care workers and users of the care services have been the most powerful campaign so far. If you would like to tell your story about your work in Social Care, or you know of someone who would, please email casestudies@morecarejobs.co.uk

 

 

Norfolk Care Association Consultation – Have your say

With only a few days before the Norfolk Care Association consultation online survey closes, don’t miss the chance to feed in your views.

So far we have received almost 180 contributions from Social Care providers (managers, owners/employers and care workers) either as part of the face to face consultation events last October and/or through the survey. The respondees represent the full range of Adult Social Care Services and work with all ages and needs. We continue in our quest to make this consultation as inclusive as possible.

You can complete the online survey by going to: www.norfolkcareassociationconsultation.com

The new Care Consultation will be all about supporting Social Care providers and representing their views to commissioners and policy makers alike. However, the priorities for a Care Association for Norfolk and the way it runs are still to be determined and are the focus of this consultation.

The provider led Executive Steering Group overseeing the consultation is determined that the voice of the sector be sought and acted on throughout.

There are already some excellent and much valued support services available to Social Care providers but our feedback is that they often work well for one part of the sector or one part of Norfolk but not for everyone. A Care Association offers the opportunity to be a central hub for all social care providers. Below are just a few of the possible services a Care Association for Norfolk might offer:

  • a voice for the sector with commissioners and regulators – around the true cost of care but also more widely on systems and processes,
  • lobbying/campaigning/raising awareness of the sector generally.
  • providing information/advice and specialist support (eg HR/recruitment law/finance)
  • Signposting to partner services
  • Supporting recruitment and promoting careers in social care
  • Co-ordinating peer support networks
  • Maximising opportunities to buy services and goods at a discounted rate.

The survey will close at 11 pm on Friday 8th February so please find time to take 20 minutes out of your day to give us your views.

We look forward to hearing from you.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk

 

 

NHS Awareness Campaign – Love Great Skin

The NHS have produced some really good and helpful guidance through their awareness campaign (Love Great Skin)  which is around preventing pressure ulcers.  Whilst the NHS focus is aimed at care homes and nursing homes, there is some really useful guidance and tools that could be used by any Social Care provider, including homecare.  You can find out more about this by clicking on the following link:  Stop the Pressure Love Great Skin.

Related to this information, you may also find using the SSKIN approach to manage and prevent pressure damage of use.  SSKIN is a five step approach to preventing and treating pressure ulcers.  You can find more information by clicking on the following link:  SSKINsskin managing & preventing pressure damage

Norfolk County Council – Capacity Incentive Payments for Home Support Providers, 2018/19

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals.

Norfolk County Council (NCC) understands the difficulties of operating as a care provider or working as a carer during busy periods. The Council has identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

How will this work?

The Council will have a designated period this Winter and Spring (see table 1) where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. These include acute and community hospital discharges and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services.

This is a one-off payment that Council social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Table 1 – Designated Periods for Capacity Incentives

Situation Specific dates
Christmas, New Year, up to and including February Half-Term  

Friday 21st December 2018 – Sunday 24th February 2019

April Bank Holiday Monday 8th April 2019 – Wednesday 24th April 2019
Early May Bank Holiday Wednesday 1st May 2019 – Wednesday 8th May 2019
Late May Bank Holiday Wednesday 22nd May 2019 – Wednesday 29th May 2019
Significant pressures on the health system

 

This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure

NCC will notify accredited providers as dates become known, dates will also be listed on: www.norfolk.gov.uk/caremarket

What sort of care provision will count?

Only care packages for people being discharged from acute and community hospitals and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services are eligible for these incentives. They will apply to any new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

 

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60

 

Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90 

*The time frame used to determine the incentive will be measured from a) the time of the request made for care with the provider to b) the care in place and being delivered.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor that care is delivered in a timely and high-quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. Norfolk County Council may extend or add to these designated periods if there are severe weather conditions or heightened system pressures over the Winter period. These will be announced on our website www.norfolk.gov.uk/caremarket and communicated to providers via the home support provider blog www.norfolkkpwah.com

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Right to review: Norfolk County Council reserves the right to review and amend this at any time.

Guidance for Older Drivers (GOLD) sessions

A quick reminder of the Norfolk County Council Guidance for older drivers (GOLD) sessions which may be of interest to some of the people you support.

 The  cost is £29 per person (may be waived for medical issues). 

Session takes about an hour

 •Tailored to suit the person’s needs

•No test involved

•Help and advice

•Refresh skills and build confidence

•Discuss any specific problems there may be. 

Session can cover things like:

 •Night time driving

•Junctions and roundabouts

•Driving in heavy traffic

•Dealing with complex road systems”

 For further information please click on the link below:

https://www.norfolk.gov.uk/roads-and-transport/roads/road-safety/road-education-and-training/training-for-drivers-and-motorcyclists/gold-guidance-for-older-drivers

 

If you would like a copy of the leaflet please visit: https://brochure.norfolkslivingwell.org.uk/product/gold-guidance-for-the-older-driver

 

 

Are You Promoting the EU Settlement Scheme with Your Workforce?

EU nationals play a crucial role in our care system, and the Government wants them to know that they have a secure future here after the UK leaves the EU. Through the EU Settlement Scheme, which will launch later this month, EU nationals will be able to register for settled status if they have been here for five years, or pre-settled status if they have been here for less than five years.

The process to register is free, simple and largely digital, and we encourage social care providers to work with your workforce and support them through the process.

We’d also like to highlight the Department of Health and Social Care’s 26 February 2019 letter to all Adult Social Care Providers, which contains an update on the adult social care guidance for EU Exit Planning. Please read this letter, along with the EU Exit Operational Readiness Guidance, which outlines the key areas where you should consider your preparation for the UK’s departure from the EU.

The Government is maintaining an online repository of information for the health and social care sector on planning for a potential no-deal Brexit, and we will continue to communicate with the care market in Norfolk as and when information becomes available. You can also contact us via ASSDBrexitInfo@norfolk.gov.uk .