Coronavirus – Business Resilience and Continuity Planning

Image result for coronavirus

At the Provider Event held on 10th March 2020 it was highlighted, although appreciated Home Support Providers will already have such measures in place, the need to keep updated with the Coronavirus COVID-19 situation and to consider the need for Business Resilience and Continuity Planning.

 Below are a few links with some more information:  
 https://norfolksafety.org/normit/
 https://www.thebci.org/
https://www.fsb.org.uk/resources-page/how-to-create-a-business-continuity-plan.html.

 It was also mentioned that NCC have a number of documents that provide further advice, or that can be used as templates.
These are below:
Business-Continuity-Plan
What-woud-you-do_A5_normit
Pepare-your-business-for-survival.

You may also like to know that NCC also offer a service where, for just £75.00, Resilience Officers (Community and Environmental Services) 
can review a Business Continuity Plan and provide feedback on areas to improve/consider.  
To find out more or if you have any enquiries please email: businesscontinuity@norfolk.gov.uk.

 

Coronavirus

The coronavirus outbreak in Wuhan, China, is still a rapidly evolving situation. On Thursday 30 January the World Health Organization declared this as a global health emergency and in response, the four UK Chief Medical Officers raised the risk to the public from low to moderate. It is being led at national level by Public Health England.

The NHS is extremely well-prepared and used to managing infections, and are already working rapidly to identify any contacts the patients had to prevent further spread. NHS and partners have been preparing for UK cases of novel coronavirus (2019-nCoV) and have robust infection control measures in place to respond immediately.

Norfolk Resilience Forum partners have met to discuss the potential risks and impacts for Norfolk and are well-prepared to respond to any potential incident.

Norfolk County Council will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures. If you are concerned that you are unwell, the NHS advice line is 111.

PHE has published some frequently asked questions on the coronavirus.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene – there are NHS guidelines on good hand hygiene.

Winter Pressures – Capacity Incentive Payments 2019-20

At Norfolk County Council we understand the challenges of operating as a care provider or working as a carer during busy periods.  In response to this, one of the things we have put in place is an incentive payment which is payable when you pick up a care package.

We will have designated periods this Winter 2019-20 where Capacity Incentive Payments (CIPs) will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings.

The first period covers Friday 20th December 2019 to Sunday 23rd February 2020.  During this period, CIPs can be made for:

  • people being discharged from acute and community hospitals
  • transfers of care from short-term block beds, bed-based reablement, NFS, NEAT and out of hospital services

For further information and support on the Home Support Capacity Incentive Payment and delivering a resilient service at this time of year please visit www.norfolk.gov.uk/winterpreparedness

 

 

Dementia Research – please pass on this information to those whom you support

From the Join Dementia Research Co-ordinator (Helen Morse) – Taking part in dementia research can offer hope and support to patients and families, as well as allow them access to new treatments and therapies. Importantly, research is the only way we are going to improve treatments and hopefully find a cure for dementia one day. The only way we can carry out vital research is with volunteers, that’s why it’s important to talk to those whom you support about research opportunities. In your next appointment, try asking your patient/client if they are interested in taking part in research, if yes, tell them about Join Dementia Research (JDR). JDR is a national scheme which allows anyone over 18 to match to local and national studies.

For more information visit the website, or if your team would like to hear more about dementia research, our Join Dementia Research Co-ordinator, Helen Morse (helen.morse@nchc.nhs.uk)  is more than happy to come and talk at team meetings. Get in touch if you would like free leaflets and posters about dementia research to give to patients/display within your service.–

Helen Morse

Join Dementia Research Co-ordinator | CRN Eastern | NIHR Clinical Research Network (CRN)

 

Invitation to Tender – New Home Support Provider Framework

New-NCC-Long-Logo-coloured-medium

Via Email

Date: 8th August 2019

Adult Social Services, County Hall, Martineau Lane, Norwich Norfolk NR1 2DH

NCC contact number: 0344 800 8020    Text relay no: 18001 0344 800 8020

 

To NCC Home Support Providers

The purpose of this letter is to alert you that an Invitation to Tender (ITT) for a new Home Support Framework has been published and to provide links to web-sites with more details about the tender process and deadlines.

The Council is continuing with phase 2 of the Home Support Framework and replacing the current Home Support Framework with a new updated Home Support Framework Agreement. The new Framework is based on Primary Care Network (PCN) areas across Norfolk.

This was announced at the Home Support Market Engagement Event, held at Dereham Football Club on Friday 19th 2019. Presentations and feedback from the event can be found on the Keeping Well at Home Blog https://norfolkkpwah.com/ or on the Council’s Care Market News https://www.norfolk.gov.uk/business/supplying-norfolk-county-council/norfolk-care-market/news.

The intention is to move existing packages of care to the new Framework on their current terms and conditions. The new Framework Agreement will be used to arrange individual packages of care, a round of packages of care, a commitment to buy a volume of hours in a particular area (previously referred to as ‘block contracts’) and specialist services. Existing NCC providers with a CQC rating of good or outstanding who apply will be fast-tracked on to the Framework Agreement. The expectation is that successful providers will work together to facilitate effective delivery of home support services across Primary Care Network (PCNs) areas.

This opportunity is published on the In-tend web-site, http://In-Tendhost.co.uk/norfolkcc with project reference of NCCT41877. To access the documents, interested providers must express interest in the tender. They will then be able to view the documents which contain information about the Council’s plans as well as advice on how to apply. All correspondence and clarifications in relation to the tender will be issued via this system, so if you are interested in applying to the Framework, please make sure you check the site regularly.

A Question & Answer session will be held on 28 August 2019 at 10:00 (there may be an additional session at 12.00 due to numbers) at the White Horse Inn in Trowse. To reserve a place, please e-mail Commissioning Support Officer, Alice Dyson, alice.dyson@norfolk.gov.uk before noon on Thursday 22 August 2019.

The closing date for the tender is 2pm on Monday 16 September 2019. Please see full timetable below.

If you encounter any difficulties whilst using the system you can contact the In-Tend support team by phoning 0845 557 8079 or +44 (0) 114 407 0065 or by emailing support@in-tend.co.uk

Regards from

 Fiona Craig

Head of Integrated Commissioning (North) and Lead for Home Support

Procurement reference number NCCT41887
Procurement title Home Support Framework for Norfolk
Details of the contract notice Date dispatched to publisher Monday 5 August 2019
Publication Supplement to the Official Journal of the European Union
Contracting Authority’s name and address Procurement Sourcing Team

Norfolk County Council

Floor 3 County Hall

Martineau Lane

Norwich
NR1 2DH

United Kingdom

Correspondence All correspondence and clarifications regarding the procurement should go through In-Tend: http://In-Tendhost.co.uk/norfolkcc
Procurement procedure Open procedure as defined in the Public Contracts Regulations 2015 (as amended)
Public Services (Social Value) Act 2012 The Authority has concluded that it is not appropriate to consult on social value in respect of this procurement, because social value to at the heart of this service.
Information and Q&A session for Bidders 28 August 2019 at 10:00 (there may be an additional session at 12.00 due to numbers) at the White Horse Inn in Trowse
Final deadline for submission of clarification questions relating to ITT 2pm UK time on Monday 9 September 2019
Deadline to request further explanation about clarification answers (no new questions to be introduced) Midnight UK time on the third working day after the Council sends its final answers to the clarification questions received before the above deadline
Deadline for submission of tender documents 2pm UK time on Monday 16 September 2019
Address for submission of tender documents All tenders must be submitted via the In-Tend portal.
Period for which offers must remain open for acceptance 180 days from the tender submission deadline
Award decision notice and standstill process The Council shall have no obligation to Applicants concerning debriefing beyond those contained in the Public Contracts Regulations 2015 (as amended). The Council will observe a standstill period and will not appoint to the framework until after midnight on the tenth day after the award decision notice has been issued to the Applicants.

 

Expected date for issuing intention to award letters and for standstill period to commence Friday 11 October 2019 (First Tranche)

 

Please note that the Council will evaluate the applications in tranches due to the checks required. This mean the framework agreements will be awarded in batches.

Expected date for standstill period to finish Midnight UK time on Monday 21 October 2019
Framework Award Tuesday 22 October 2019 (First Tranche)

Summary of Home Support Provider Event held at Dereham Football Club on 19th July 2019

Norfolk County Council (NCC) invited all providers of home support services in Norfolk to this event. The aim of the day was to stocktake the key issues, developments, successes and challenges in the home support sector in Norfolk. Feedback was sought on the way NCC sources, contracts and commissions home support services. The day was structured to involve participants in a mixture of presentations, help desks and round table discussions.

The Head of Commissioning in North Norfolk and Lead for Home Support Services, introduced the programme for the day and gave an update of NCC spend on home support. There was an overview of the ‘Living Well’ strategy and its intention to work more closely with providers. The main challenges facing the markets were discussed including the increased population of older people, financial austerity, Brexit decisions, the delayed Green Paper for Social Care and integration of Health and Social Care and emerging Primary Care Networks (PCN).

Welcome to the Day

Continue reading

National Trading Standards Scams Team – Coronavirus Scams Prevention

Wash your hands of coronavirus scams! Read it. Share it. Prevent it.

The National Trading Standards (NTS) Scams Team has produced some helpful materials to help promote scams awareness around coronavirus (COVID-19) scams at this difficult time. Today the Team has released a press release around criminals exploiting fears about coronavirus to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. There will also be media around this today on Sky and BBC, with your help the Team would appreciate as much support as possible.

You will find attached:

Press release links:

Please support the Team in this campaign and help share the important scams awareness messages. If you haven’t already please follow our @AgainstScams and @NTSscamsteam

 

 

 

Winter Fuel Payments

Those who you support and who were born on or before 5 April 1954 could get between £100 and £300 to help towards paying their heating bills; this is known as a ‘Winter Fuel Payment’.

If a person usually gets a Winter Fuel Payment automatically it is because they are eligible and they also get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).  However, if a person is eligible, but they do not get paid automatically, they will need to make a claim.

You can find out more by clicking on the following link:  https://www.gov.uk/winter-fuel-payment