New Provider Portal for Finance and Payments – ContrOCC

Norfolk County Council is replacing its social care system – CareFirst – with the market leading system installed at over 40 local authorities – Liquidlogic. The new system is being configured and tested for Norfolk and will go live in Adult Services in November this year. The Children’s Services system will be implemented in March 2018.

To support the Liquidlogic system, there is a new Finance system – ContrOCC – which underpins and fully integrates with the Liquidlogic system. We want to move towards electronic communication with our suppliers through the “Provider Portal” which automatically feeds into ContrOCC.

Our key aims for the use of this new system are:

  • Providers are in control of their own data, ability to submit actuals and invoice data online
  • Online communications between provider and the Council are quick and efficient
  • Self Service to view information online around payments, remittance advice and queries.

How will it work?

Suppliers will be able to upload data and create invoices through a self-service function. This will speed up the payments process and reduce queries as both Council and supplier will see the same information.

We will also load contract data onto the Portal so that each contract and Care Package Line Item (CPLI) can be accessed securely by the provider and the Council’s Procurement Team and Care Arranging Service.

 Will it be compatible with my finance systems?

NCC are working with OCC (developers of ContrOCC and the Provider Portal) to finalise the Excel/CSV template for bulk uploading data through the Provider Portal. It is our intention to make this a simple process for the provider, further information on this to follow shortly.

ContrOCC to Go Live in November 2017

We will not launch ContrOCC until it has been fully tested and is ready to use.  Once it has been launched, we will phase providers on to the system to be able to use the Provider Portal to submit their Actuals. The first cohort of providers to be phased on to the system will be Home Support providers.  Each Provider will be fully supported through the process change by the Council to ensure a smooth transition.

The providers who don’t have access to the Provider Portal upon the Go Live date will continue to submit their Actuals as they currently do and in their current format.

How have providers been involved in the project so far?

We will be meeting regularly with a group of provider representatives who will help ensure we understand the implications of the new system for providers; that the implementation is as simple and straight forwards as possible; and that the main benefits of the change are delivered.

We will invite a group of providers to test the system over the next couple of months to ensure it is ready before the November launch date.

 How can I find out more?

We will be visiting locality Provider Forums to talk about the changes in detail. This is an opportunity to ask any questions you may have about the new systems and address any concerns.

We are currently working on a communications plan, which will take effect in the next couple of months,  to ensure that we meet the requirements for training, communications, testing and support.

Work on the Provider Portal is being led by James Beiley, Subject Matter Expert for Finance. If you have a concern that won’t wait for the Provider Forums, then please contact James by email: