Where to Find Out About Our New Social Care System and Provider Portal

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over forty local authorities. The new system is due to go live in November this year for home support providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems. We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the Norfolk County Council website for our new social care system: http://www.norfolk.gov.uk/providerportal.

Here you will be able to find information about the project and its implementation; the training that we are developing with providers; key dates and timelines; and a list of frequently asked questions that we hope will address any concerns you have.

As home support will be the first sector of the market to adopt the new system we will be utilising this blog, https://norfolkkpwah.com/, to provide updates and information as we move closer to November.

Finally, we will be attending upcoming provider forums across the county.

  • Gt Yarmouth and Waveney: The King’s Centre, Great Yarmouth, 5 September, 9.30 – 12.00
  • West: Kings Lynn Innovation Centre, Kings Lynn, 14 September, 9:00-12:30
  • South: Costessey Centre, Norwich, 15 September, 9:30-12:30
  • North: Sheringham Community Centre, Sheringham, 28 September, 13:30-16:30

For any other queries about the new social care system, please email James Beiley at james.beiley@norfolk.gov.uk.