Provider Portal – Do You Need To Make Changes to Your Firewall?

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC, such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website here:


The Provider Portal is an online platform, meaning you will access it online with login details that we will send you in the weeks prior to your go live date (please see our last email for details). Your organisation will likely use a firewall to protect its computers from online threats, and from time to time will block access to sites with specific functionality. As part of your preparations for go live we would like you to make sure you can access the Provider Portal login page by following this link:

If you can see the below page then you do not need to do anything. If you are unable to see this page you will likely have to revise your system’s firewall rules.

Provider Portal Test Page


We have already outlined the key dates you need to know to receive prompt payment and access to the Provider Portal while we move data from the old to the new systems, but to recap:

  • You will need to submit your invoices for the period of 18 September to 15 October 2017 by 30 October at the latest. We will guarantee that all correct invoices matching the ISOs we have in place received by this date will be paid no later than 8 November and you will be able to access the Provider Portal when it goes live on 22 or 23 November.
  • Any invoices for the period 18 September to 15 October 2017 that are not received by 30 October will be held by Norfolk County Council staff and processed from when ContrOCC goes live, which will be on either the 22 or 23 November. You will have to wait for those invoices to be processed and paid in the new system, delaying your access to the Provider Portal potentially up until the week beginning 27 November as we process your invoice for the period 18 September to 15 October 2017.