Winter Business Resilience Planning – Staffing and Rotas

As we approach winter we’re encouraging you, our Home Support providers, to look at your Business Continuity Plans and check that they are fit for purpose.

Business Continuity is about protecting three main areas of your business:

  • Safeguarding people
  • Safeguarding your assets
  • Safeguarding your processes

Staffing and Rotas

You know your business best and will, through your experience, know what sort of increased pressures and risks you can expect to encounter over Winter in relation to staffing.

Now is the time to make sure you are adequately staffed to cover the winter period, and that you have Business Continuity Plans in place in case of any staffing issues.

We’d encourage you to carefully consider your Business Continuity Plans for the following situations:

  • Staff sickness – what would you do if an epidemic sickness hit your staff? How would you still manage to cover all of your care calls?
  • Staff absence – what if a member of staff unexpectedly doesn’t pick up their usual hours over winter? Can you rework the rounds/rotas to cover? Do you have other staff you can call in to cover their shifts?  ? Are you able to build a ‘bank’ of staff prepared to cover additional shifts?
  • Extreme weather – what are your plans for if the roads get snowy or icy? Do you know where gritting routes are? What if a member of staff gets stuck out on a call or can’t come in to work?

Start now by looking at your workload and rounds, can these be made more efficient?  Which calls are time critical and which could be moved if you were short staffed?  Which might need more travel time allocated if the roads are icy or wet?

The Norfolk Resilience Forum has a useful flu pandemic scenario you can use to test your business continuity plans to make sure they are up to date.  It will help you think about how you could manage your workload and rounds with fewer staff.


Remember you can use the Norfolk Care Careers website to advertise all of your vacancies at no extra charge.  You can post vacancies looking specifically for workers over winter or to cover particular times and areas, to help bolster your work force over the winter period.

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