Provider Portal Go Live 23 November

Today we launch the new Provider Portal for providers of home support. If you would like more information introducing you to the changes, including our online training videos, please visit our website or view previous entries on the portal published on the blog.

You are able to now access the portal using the login details that you have been sent by NCC. When you log in you will be prompted to update the password you have been provided with and then create a six digit security code. After that you will be able to access the main menu from where you can perform a variety of activities. We suggest first viewing your contract documents, adding further contacts within your organisation to access the portal and amending actuals. Once you have updated the actuals you will be able to create an invoice to submit for payment.

We envision the Provider Portal will receive a lot of traffic immediately after go live. If you experience any initial instability with the system you can report this and any other issues to our payments team on 01603 495702 and select Option 1. If we experience any widespread issues with the Provider Portal we will communicate with you by email about them and the steps we are taking to resolve them.