NCC aims to have an open, honest and mutually beneficial dialogue with providers of all the services the council commissions. Being able to connect with providers is critical in achieving the changes required to realise the full ambition of the Promoting Independence programme and delivering the best possible outcomes for people in Norfolk.
To support this shift and ensure continued strong market engagement NCC representatives from key departments like Commissioning, Procurement and QA & Market Development are meeting with strategic providers on a regular basis through the individual block contract provider meetings, and locality framework sessions. These will continue and strengthen as we work towards integrated systems of support which prevent, reduce and delay the need for other forms of care and enables people to access the care they need locally when a crisis occurs.
Channels that improve the flow of financial information between providers and the Council are now being realised through the implementation of The Provider Portal. Many providers have already given us very positive feed-back on this invoicing system. The implementation of Norfolk Keeping People Well at Home https://norfolkkpwah.com/ – the blog for all things Home Support went live earlier this year. We need to ensure that we connect through channels which fully support and reflect the new ways of working and the existing engagement structures, including the Independent Provider Forum, are being reviewed as part of the Market Engagement Project. Therefore no new dates for the Forum will be set until the outcome of the review is known.
The project is led by Don Leggett who has given regular up-dates on the progress at the last 3 Independent Provider Forum meetings. A Survey has been launched as part of this work and all providers are strongly encouraged to take part and make the most of this opportunity to contribute your views and help us shape the future of market engagement in Norfolk. The survey is open till 12 January 2018 and can be accessed here: Norfolk County Council Wants Your Views on Market Engagement