Norfolk County Council Home Support prices 2018/19

Norfolk County Council Adult Social Care Committee (the Committee) approved proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect in April 2018 and will apply for the 2018/19 financial year.

In Norfolk we want to encourage the creation of effective and efficient home support rounds through much greater collaboration between providers, led by providers who have qualified for our new home support frameworks. We also want to encourage more flexible and responsive services that focus on maximising independence, seeing commissioned hours reducing wherever possible as independence increases. In order to incentivise these changes we have set framework home support prices at a level above our spot price and will introduce three cost bands to reflect the higher cost of services in less densely populated areas.

The Council worked with the Norfolk Independent Home Care Group (NIHCG) during last year and a cost model was developed as part of that work. The Council undertook further development work to produce a cost model for the framework prices and the United Kingdom Home Care Association have just published their average price of homecare model.

In the spirit of transparency the three models are reproduced in full here: Home Support Framework Cost Models.

We currently estimate that the average hourly rate for framework providers based on the Council’s model will be about £18.12 an hour which is one of the highest levels in the East of England and higher than the UKHCA average price for home care for 2018/19. Commissioners will carefully monitor the effectiveness of the framework approach throughout 2018/19 and reserve the right to reopen the framework if necessary in consultation with current framework providers.

 The spot price will rise to £17.28 an hour which is amongst the highest in the East of England. If any spot providers believe that they will not be able to sustain their businesses at this rate please do not hesitate to contact Steve Holland by email at:


The paper on fee levels, presented to the Adult Social Care Committee on 15th January 2018, can be viewed here:  ASSC paper 15th January 2018