After some recent changes at Norfolk County Council and the way the Service Brokerage Team operates, you will no longer be receiving Service Users ISO / Service Agreement documentation via the post to your establishment.
The ISO will be published on the Provider Portal, which can be found under the “Contract Documents” tab on the home page.
If you are seeing contract documents that need accepting or rejecting please DO NOT action these by accepting or rejecting at this time. There is a small bug in the system that is being looked into as a matter of urgency, further communication will go out when the bug has been fixed.
The Service Users Care Documentation such as Care Plans, Support Plans and other associated Client Assessment Paperwork will be sent via a Conversation in the Provider Portal from the Service brokerage Team. These conversations can be found under the “Actions and Change Requests” tab on the home page.
Please can I ask this information be shared with all employees at your establishment that currently work with the care documentation side and anyone else who uses the Provider Portal as this will now be where all the service agreements will be found.
You may need to add members of your Organisation to the Provider Portal to receive the above documentation.
If you have any queries, please do not hesitate in contacting Ryan Blackwell, Payments Monitoring Officer, at firstname.lastname@example.org or the Payments Team.