Norfolk County Council – Capacity Incentive Payments for Home Support Providers, 2018/19

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals.

Norfolk County Council (NCC) understands the difficulties of operating as a care provider or working as a carer during busy periods. The Council has identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

How will this work?

The Council will have a designated period this Winter and Spring (see table 1) where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. These include acute and community hospital discharges and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services.

This is a one-off payment that Council social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Table 1 – Designated Periods for Capacity Incentives

Situation Specific dates
Christmas, New Year, up to and including February Half-Term  

Friday 21st December 2018 – Sunday 24th February 2019

April Bank Holiday Monday 8th April 2019 – Wednesday 24th April 2019
Early May Bank Holiday Wednesday 1st May 2019 – Wednesday 8th May 2019
Late May Bank Holiday Wednesday 22nd May 2019 – Wednesday 29th May 2019
Significant pressures on the health system

 

This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure

NCC will notify accredited providers as dates become known, dates will also be listed on: www.norfolk.gov.uk/caremarket

What sort of care provision will count?

Only care packages for people being discharged from acute and community hospitals and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services are eligible for these incentives. They will apply to any new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

 

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60

 

Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90 

*The time frame used to determine the incentive will be measured from a) the time of the request made for care with the provider to b) the care in place and being delivered.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor that care is delivered in a timely and high-quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. Norfolk County Council may extend or add to these designated periods if there are severe weather conditions or heightened system pressures over the Winter period. These will be announced on our website www.norfolk.gov.uk/caremarket and communicated to providers via the home support provider blog www.norfolkkpwah.com

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Right to review: Norfolk County Council reserves the right to review and amend this at any time.