Business Continuity – Rating your service users based on those in most need

With any good Business Continuity Plan it is vital to consider what would happen if your business were effected because of issues not within your control? This could include staff not being able to work due to an outbreak of flu or other illness, or unable to get to work due to extreme weather conditions. 

Your Business Continuity Plan should look to mitigate against such eventualities and consider the risk this may pose to those you provide care to and how you manage this is essential to your service delivery.

It is important that you assess what risks may arise for every person you provide care to and what you would do should a major incident occur? When you have assessed who may be most at risk and what the severity of the risk is, you will then, as part of your Business Continuity Plan need to consider what mitigating actions you could take.

For example, you support someone who is dependent on time-based medication, who lives on their own in an extremely rural area, they have no access to public transport and there are no family or neighbours who can help – this person will be assessed as a priority on your RAG risk chart.

It might not be viable for your business to purchase a 4 wheel drive vehicle but to mitigate the risk to this person, you might be able to identify someone locally who can assist in providing access to a vehicle.  Another way to mitigate the risk could be to work with other care agencies who may be working in the local area or you could look  at engaging with local communities in advance and setting in place arrangements that enable you to continue to work effectively and safely whilst continuing to support people.

Have a plan; Test it works; keep it up-to-date