Business Continuity – Rating your service users based on those in most need

With any good Business Continuity Plan it is vital to consider what would happen if your business were effected because of issues not within your control? This could include staff not being able to work due to an outbreak of flu or other illness, or unable to get to work due to extreme weather conditions. 

Your Business Continuity Plan should look to mitigate against such eventualities and consider the risk this may pose to those you provide care to and how you manage this is essential to your service delivery.

It is important that you assess what risks may arise for every person you provide care to and what you would do should a major incident occur? When you have assessed who may be most at risk and what the severity of the risk is, you will then, as part of your Business Continuity Plan need to consider what mitigating actions you could take.

For example, you support someone who is dependent on time-based medication, who lives on their own in an extremely rural area, they have no access to public transport and there are no family or neighbours who can help – this person will be assessed as a priority on your RAG risk chart.

It might not be viable for your business to purchase a 4 wheel drive vehicle but to mitigate the risk to this person, you might be able to identify someone locally who can assist in providing access to a vehicle.  Another way to mitigate the risk could be to work with other care agencies who may be working in the local area or you could look  at engaging with local communities in advance and setting in place arrangements that enable you to continue to work effectively and safely whilst continuing to support people.

Have a plan; Test it works; keep it up-to-date

 

 

Shaping a Care Association for Norfolk – Have Your Say

There is an online survey seeking your views on the shape of a Care Association for Norfolk is live and can be accessed at https://uea.onlinesurveys.ac.uk/care-association-consultation-survey.

The survey will run until 11 pm on 8th February 2019 and has questions on the purpose, priorities and structure of a potential Care Association for Norfolk. The survey will take approximately 20 -25 minutes to complete.

You can also find it on the Norfolk Care Association consultation website: www.norfolkcareassociationconsultation.com

There are already a number of care associations across England, offering a wide range of services to Social Care providers including:

  • negotiation of fees with local authorities and health;
  • working alongside commissioners on policy, guidance and the introduction of new processes and systems;
  • peer support networks;
  • helping providers with recruitment, business, legal and HR advice;
  • DBS checks;
  • discounted bulk purchasing schemes and
  • access to training.

The survey was designed by a group from University of East Anglia (UEA) and University of Suffolk (UoS), based on findings from consultation events held across the County in October and attended by 78 representatives from the Social Care sector. It has been commissioned by the provider-led Executive Steering Group for the ‘Shaping a Care Association for Norfolk Consultation’. You will find further information on the membership of the University Team and the Executive Steering Group on the consultation website.

Market Connectors will also be out and about raising awareness of the survey so there is maximum engagement across the Sector and to ensure as many voices are heard as possible.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental health Care (ARMC) 
Community Action Norfolk (CAN) 
Norfolk and Suffolk Care Support Ltd (N&SCS) 
Norfolk County Council (NCC) 
Norfolk Community Health & Care NHS Trust (NCH&C)
Norfolk Continuing Care Partnership (NCCP) 
Norfolk Independent Care (NIC) 

 

Norfolk County Council – Capacity Incentive Payments for Home Support Providers, 2018/19

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals.

Norfolk County Council (NCC) understands the difficulties of operating as a care provider or working as a carer during busy periods. The Council has identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

How will this work?

The Council will have a designated period this Winter and Spring (see table 1) where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. These include acute and community hospital discharges and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services.

This is a one-off payment that Council social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Table 1 – Designated Periods for Capacity Incentives

Situation Specific dates
Christmas, New Year, up to and including February Half-Term  

Friday 21st December 2018 – Sunday 24th February 2019

April Bank Holiday Monday 8th April 2019 – Wednesday 24th April 2019
Early May Bank Holiday Wednesday 1st May 2019 – Wednesday 8th May 2019
Late May Bank Holiday Wednesday 22nd May 2019 – Wednesday 29th May 2019
Significant pressures on the health system

 

This may include but not be limited to:

·         Severe weather conditions

·         Unexpected staff absence

·         Market failure

NCC will notify accredited providers as dates become known, dates will also be listed on: www.norfolk.gov.uk/caremarket

What sort of care provision will count?

Only care packages for people being discharged from acute and community hospitals and transfers of care from short term block beds, bed-based reablement, NFS, NEAT and out of hospital services are eligible for these incentives. They will apply to any new or restarted home support care packages notified and started as outlined in Table 2 below.

Table 2 – How and How Much?

Sector Capacity Incentive Detail
Home Support –

 

Single worker packages

Commence care within 12hrs* of request (Care Arranging Service) £130

Commence care within 24hrs* of request (Care Arranging Service) £95

Commence care within 24-48hrs* of request (Care Arranging Service) £60

 

Home Support – Double worker packages Commence care within 12hrs* of request (Care Arranging Service) £195

Commence care within 24hrs* of request (Care Arranging Service) £142.50

Commence care within 24-48hrs* of request (Care Arranging Service) £90 

*The time frame used to determine the incentive will be measured from a) the time of the request made for care with the provider to b) the care in place and being delivered.

Norfolk County Council will use the contractual clauses and processes already in existence to monitor that care is delivered in a timely and high-quality manner.

Who can receive this incentive?

All home support providers on NCC’s accredited provider list can receive these payments.

When this will apply?

Capacity Incentive payments will apply during the periods indicated in Table 1. Norfolk County Council may extend or add to these designated periods if there are severe weather conditions or heightened system pressures over the Winter period. These will be announced on our website www.norfolk.gov.uk/caremarket and communicated to providers via the home support provider blog www.norfolkkpwah.com

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Right to review: Norfolk County Council reserves the right to review and amend this at any time.

Helping those with dementia have a peaceful Christmas

Christmas can be stressful for people with dementia, and for their family members. The extra hubbub and changes in routine can make people feel unsettled. Also, when visiting a person with dementia, family members might notice the changes that have taken place if they haven’t seen them for some time.

There are some simple and practical things you can do to help make Christmas a peaceful and inclusive time for everybody.  DementiaUK have some great advice which you can find by clicking on this link:  https://www.dementiauk.org/helping-a-relative-with-dementia-have-a-peaceful-christmas/

 

Shaping a Care Association for Norfolk – Have Your Say

Spread the word! The online survey seeking your views on the shape of a Care Association for Norfolk is live and can be accessed at https://uea.onlinesurveys.ac.uk/care-association-consultation-survey

The survey will run until 11 pm on the 8th February 2019 and has questions on the purpose, priorities and structure of a potential Care Association for Norfolk. It will take approximately 20 -25 minutes to complete.

You can also find it on our consultation website:  www.norfolkcareassociationconsultation.com

There are already a number of care associations across England, offering a wide range of services to Social Care providers including:

  • negotiation of fees with the local authorities and health
  • working alongside commissioners on policy, guidance and the introduction of new processes and systems
  • peer support networks
  • helping providers with recruitment, business, legal and HR advice
  • DBS checks
  • discounted bulk purchasing schemes and
  • access to training.

We can learn a great deal from other care associations, but we want to ensure that a Norfolk Care Association delivers on the priorities identified by Norfolk employers for Norfolk residents.

We also want to make sure that the new Care Association will fully represent the diverse range of providers and Social Care services, so you will also find questions about membership, communication and funding.

The survey was designed by a group from University of East Anglia (UEA) and University of Suffolk (UoS), based on findings from consultation events held across the County in October and attended by 78 representatives from the Social Care sector. It has been commissioned by the provider-led Executive Steering Group for the ‘Shaping a Care Association for Norfolk Consultation’. You will find further information on the membership of the University Team and the Executive Steering Group on our consultation website.

Our Market Connectors will also be out and about raising awareness of the survey to help us get maximum engagement across the Sector and to ensure we hear as many voices as possible.

We know life is busy and time is precious, so thank you in advance for your commitment to this important project.

The Executive Steering Group – Shaping a Care Association for Norfolk

Association Representing Mental health Care (ARMC)

Community Action Norfolk (CAN)

Norfolk and Suffolk Care Support Ltd (N&SCS)

Norfolk County Council (NCC)

Norfolk Community Health & Care NHS Trust (NCH&C)

Norfolk Continuing Care Partnership (NCCP)

Norfolk Independent Care (NIC)

Norfolk Older People’s Strategic Partnership

Voluntary Norfolk

 

The Market Position Statement is your best source of information on Norfolk’s Home Support Market

As you know we have published our 2018-19 Market Position Statement (MPS). This is our summary of the Norfolk Social Care Market as it currently stands and how the Council intends to shape it to meet people’s needs.

The MPS contains information on the Care Market from current demand for services to the care that Norfolk County Council purchases. In 2017-18 the Council commissioned services for nearly 17,000 adults at a cost of just under £300 million. 7,882 people were in receipt of home support at a cost of just over £32.5 million.

Norfolk has a vast, varied and complex care market. Earlier this year the Council undertook a significant study to provide Adult Social Care decision makers with information to assist them in formulating future plans. You can find insights from this study in the MPS, ranging from the average number of hours home care service users receive per week to and workforce figures to quality and market sustainability issues.

The MPS also contains information about the Home Care Provider Framework we are operating to stabilise and consolidate the Home Support Market, the use of banded pricing to pay a higher hourly rate in more sparsely populated areas and the Enhanced Home Support Service which has been developed to enable people to avoid going into hospital or residential care and to settle in at home following a hospital stay. The MPS also offers insights on Care needs, strategic developments, Social Care spending and the workforce within the localities that you operate.

Download the Market Position Statement from www.norfolk.gov.uk/mps