Alert

Is your organisation prepared should there be a ‘no-deal’ exit from the EU?

norfolkkpwah Alert, Update

The Department of Health and Social Care wrote to Adult Social Care providers in December to advise on the Government’s ongoing preparations for a March 2019 ‘no deal’ Brexit scenario and what the Adult Social Care system needs to consider as preparations step up in the lead up to March 2019.

In line with the Government’s principal operational focus on national ‘no deal’ planning, action must now be taken locally to manage the risks of a ‘no deal’ exit. To ensure you are as prepared as possible, we urge all Social Care providers to have fully up to date and robust contingency plans for the possible implications of a ‘no deal’ EU exit.

The Government has produced EU Exit Operational Readiness Guidance which outlines some of the key areas where providers should consider their plans. These include workforce; supply of medicines and consumables; and supply of non-clinical consumable goods and services. Please consult pages 16-24 of the Guidance, which contain action cards for various types of health and social care providers, including independent providers such as your organisation.

We also urge you to raise awareness of the EU Settlement Scheme with citizens of remaining EU countries working for your organisation. You may have already encouraged them to register for EU settled status under the pilot scheme that was open between 3rd and 21st December 2018. People that did not register under the pilot scheme do not need to worry, as the Scheme will be fully open by March 2019 and will remain open until 31st December 2020 in a ‘no deal’ scenario.

The Government is maintaining an online repository of information for the Health and Social Care sector on planning for a potential no-deal Brexit, and we will continue to communicate with the care market in Norfolk as and when information becomes available.

The Herbert Protocol

norfolkkpwah Alert, Promoting independence and keeping well, Resource

The Herbert Protocol is a national scheme used by Norfolk Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.

Carers, family members and friends can complete in advance, a form recording all vital details such as:
•    medication required
•    mobile numbers
•    places previously located

•    photographs.

In the event of your family member or friend going missing, the File Herbert_Protocol can be easily sent or handed to the Police to reduce the time taken in gathering this information.

Alternatively there is support available online including:

Norfolk County Council: Mental Health
InformationMulti-Agency Safeguarding Hub (MASH)
Mind Charity – 0300 123 3393 (9am to 6pm, Monday to Friday)
Norfolk and Suffolk Dementia Alliance
AGE UK Norfolk – 01603 787111
Norfolk Safeguarding Adults Board.
If you are concerned someone you know who has gone missing and may be at risk of harm in an emergency call the police on 999 or non-emergency 101.

Alzheimer’s Society

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Alzheimer’s Society is the UK’s leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

If you have a person you support that would benefit from one-to-one dementia support in Norfolk, please call 01603 763556 or email norfolk@alzheimers.org.uk. The Advice line is staffed by experienced Dementia Support Workers Monday to Friday 9am to 5pm. This number is there for any one affected by dementia and can be used by professionals to make referrals on someone’s behalf.

Dementia Support Workers offer information and practical guidance to help people understand the condition, cope with day-to-day challenges and prepare for the future. Advice, support and information can be provided by phone, in writing or at a home visit. 

The Alzheimer’s Society National Helpline is on 0300 222 1122 and available 9am – 8pm Monday to Wednesday, 9am – 5pm Thursday and Friday, 10am to 4pm Saturday and Sunday. Talking Point is an online forum for everyone who is affected by dementia, open 24 hours a day. alzheimers.org.uk/talkingpoint

Alert from Norfolk Police – Watch out for Scammers

norfolkkpwah Alert

Norfolk Police watch out for Scammers 5.12.18Police are urging residents to be vigilant to cold callers claiming to be police officers following a number of incidents across Norfolk.

Officers have received reports of five cases within the past week where an elderly person has been called by someone claiming to be a police officer. They will then state someone the victim knows has been arrested before asking for personal bank details.

The first incident happened at Ashill, near Watton, on Tuesday 27 November. There have since been incidents in Thetford, Diss and Holt.

Detective Inspector Bruce Clark said: “We are concerned about the number of reports we have received in the past week about this scam and we’re urging members of the public, particularly the elderly who are primarily being targeted, to be vigilant to cold calls made on the telephone… Genuine police officers or staff would never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf.”

“I would ask people with vulnerable relatives, friends or neighbours to make sure they are aware of this type of scam.”

ADVICE

It is important that people should know that genuine police officers or staff would never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf.  

  • Never give out personal information about your bank account to anybody over the phone.
  • If someone calls claiming to be a police officer, ask for their identification number and police force. Hang up and call 101 using a different phone. If you can’t use a different phone, wait at least five minutes before calling back. A genuine police officer will not mind waiting while you check.
  • Police and banks will never ask you to give out personal details such as account numbers or PIN numbers.
  • If you have given out information which could compromise your bank account security in any way, call your bank to cancel your cards as soon as possible.
  • Never hand over money to someone at the door to be sent off elsewhere.

Anyone with concerns about such calls should contact Norfolk Constabulary on the non-emergency number 101 or 999 if a crime is in progress. Alternatively, contact Action Fraud on 0300 123 2040.

 

 

 

EU Settlement Scheme

norfolkkpwah Alert, Uncategorized

EU Settlement Advice and GuidanceSome of your staff may be interested to hear that Norfolk Citizens Advice is running an information service on the new EU Settlement Scheme (EUSS).  They have teamed up with Norfolk Community Law Service in order to offer help and advice to individuals from other EU countries, employers, businesses, students and/or family members. They can also offer information on travel, work and study in the EU and on current EU programmes (which will continue to run until the end of the ‘transition period’). If you require some help you can contact them directly and they will also arrange briefings and Q/A sessions for groups of individuals, employees, for employers, student groups etc. Attached is a description of their services and information on EUSS. The latest can be found on their website at https://www.ncab.org.uk/?p=eu.settlement.scheme and the December newsletter will be available soon at https://www.ncab.org.uk/?p=europe.direct.norfolk.news

 

 

EU Settlement Scheme

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In advance of the UK’s planned exit from the EU on 29 March 2019, the UK government has committed to protect the rights of EU citizens and their family members currently living in the UK. This includes the right to live here, work here and access public services such as healthcare and benefits. To retain these rights after 31 December 2020, EU citizens must apply for UK immigration status under the EU Settlement Scheme.

The Home Office is testing the EU Settlement Scheme through a series of pilots ahead of the public launch. This second phase of the pilot starts on 29 November and runs until 21 December 2018. This covers employees in the higher education and health and social care sectors.

The purpose of the pilot is to test the application process and gain feedback about individual’s experiences so that they can make improvements before the Scheme fully launches to the public by 30 March 2019.

Information on eligibility and the application process is available in the briefing pack. If you want to participate in the pilot as soon as it goes live on the 29 November please register here.

Please note that making an application in this pilot is entirely voluntary. There will be no change to your current rights under EU law until the end of the planned implementation period on 31 December 2020. If you choose not to apply during this phase you will be able to apply once the scheme is fully open by 30 March 2019 and at any time up until 30 June 2021.

For any questions about an application made during the pilot, contact the EU Settlement Scheme Resolution Centre by calling 0300 123 7379 (inside the UK) or+44 (0) 203 080 0010 (outside the UK). Find out about call charges on www.gov.uk/call-charges. You can also ask a question using the online submissions form eu-settled-status-enquiries.service.gov.uk.