Winter Planning for Home Support

Our vision for Norfolk is to have sufficient, reliable, sustainable home support that is of excellent quality.

Over the winter cold temperatures and pressures in the health and social care system can often result in people failing to get the care they need when they are discharged from hospital – this has a detrimental impact on people’s health and is distressing for families and individuals.

All businesses should have measures in place to manage the pressures experienced over the winter period and such resilience steps are outlined in information which can be accessed via the following link:

NCC has been working closely with home support providers to try and ensure that Norfolk has the home support provision it needs over the winter period – as a result of this work we have identified that paying home support providers a premium for picking up new care packages over this pressured time would support both the people coming out of hospitals and those carers who are providing care.

We understand the difficulties of operating as a care provider or working as a carer during the winter holiday period and want to recognise that by offering a financial premium.

To find out more about how this will work and when this premium will be paid, please see our page here:

Recommission of Care Homes: Opportunity for Providers

Notice of intention to recommission the Care Homes and Care Homes with Nursing for Adults Contract with the ‘Adult Residential and Nursing Care Homes LTR Framework Agreement Reference number: NCCT41364’.

We would like to take this opportunity to bring to your attention the new contracting arrangements that Norfolk County Council will be putting together for the placement of Adults in Residential and Nursing homes in the New Year. This will be a Framework agreement and will replace the existing contract. It is our intention in the future to only contract with providers on this Framework. This process will only be undertaken through our In-Tend portal, and it will be conducted under the Public Procurement Regulations following the section ‘Light Touch Regime’ regulations in accordance with this legislation.

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Spam Email Alert!

We have had a number of reports of Home Support providers receiving spam emails which look like they are from the Care Arranging Service.

The emails say they are about invoices and ask providers to download or open up an attachment.

These emails have not been sent by anyone from Norfolk County Council.  Please do not open these emails and delete them immediately.

The Care Arranging Service will never email you about invoicing issues and will never ask you to download invoice information.

If you receive a suspicious email purporting to be from the Care Arranging Service, please alert Paul Gibbs, Care Arranging Service Manager at or on (01603) 729231.