Important update – Guidance for Providers

  • Medication Error and Safeguarding – Guidance for providers

Norfolk County Council receives thousands of notifications from providers about medication errors. Some of these need to be reported as safeguarding concerns and some don’t. But which ones?

To support providers, the Quality Assurance Team of Norfolk County Council and the Norfolk Safeguarding Adults Board (NSAB) have produced new joint guidance.

Please go to: https://www.norfolksafeguardingadultsboard.info/professionals/news/published-today-medication-error-and-safeguarding-guidance-for-providers/

 

 

 

 

Patent Safety Alert Re: Thick & Easy (starch)

We acknowledging that some of you may already have received this important safety alert from other sources, we felt it appropriate to share to ensure that Norfolk’s care market is fully aware of the issue

Dear Provider

We have had reports of people aspirating fluids that have not been thickened correctly due to issues with Thick & Easy (starch) scoop sizes changing.

Please read the attached patient safety alert regarding Thick & Easy (starch) by clicking on this link:  Patent Safety alert v0.3 FINAL . There are actions for GP practices, pharmacies and patients/carers/care staff in the alert. Please take the action that is relevant to you in your setting.

If there is no relevant action , then this alert has been sent to you for you information.

Kind regards

Kate Wyatt

Quality Improvement Nurse for Care Homes

07775 007504

Q Member

NHS North and South Norfolk CCG, Lakeside 400, Broadland Business Park, Old Chapel Way, Norwich, NR7 0WG

Patent Safety alert v0.3 FINAL

It’s very hot – so just a reminder…..

Information from Independent Age:

sun 2
Keep your folk’s coooooollllll

Free guide:  looking after yourself during summer

While summer may lift our spirits, temperatures can sometimes become uncomfortable and even dangerously hot. Changes in our bodies as we age mean we’re less likely to notice when we feel hot. If you take precautions, you can avoid the worst effects of the sun.

Look at Independent Age’s latest free guide ‘Summerwise’ which has information on how to stay safe and well in hot weather.
Order your free copies

 

Independent Age – Planning for the end of life

This week is Dying Matters Awareness Week and NCC wants to ensure people who are being supported at home by Providers have access to relevant information and guidance.

Providing or signposting information and advice to such people on how they could document their wishes to ensure peace of mind, for both them and their friends/family is helpful.  Helping people to do this effectively means the people they are close to will know what they want when the time comes.

Independent Age provide information on arranging a power of attorney, advance decisions and making a will. You may like to signpost those this may effect to their website: Independent Age and there are free copies of Independent Age’s ‘Planning for end of life’ guide which can be obtained from the following link:  Order your free copies 

Banded Pricing for Home Support Framework Providers in the Central Belt from 8 April 2019

Norfolk County Council Adult Social Care Committee approved the proposed prices for a range of care services including home support at its meeting on 14 January 2019. The prices will come into effect on 8 April 2019 and will apply for the 2019/20 financial year.

The new spot price for home support will rise from £17.28 to £18.24 an hour. Block contract rates remain individually negotiated and agreed.

In the Central Belt (Norwich, South Norfolk and North Norfolk CGG areas) the piloted banded pricing will continue to apply to Home Support Framework Providers.

The bands are:

Bands Band 1 (0-3miles) Band 2 (3-6 miles) Band 3 (6 miles +)
Rates 2019/2020 £18.24 £19.68 £21.72

The three bands in the model are based on travel distance from town and large village centres (GP surgeries have been used as the centre point) where population is highest and travel distance between visits therefore expected to be shorter than in the more rural and sparsely populated areas.

To help you identify where the boundaries between pricing bands are, please use the price band identification tool which can identify which banding any address or place in Norfolk will fall under. The price band identification tool is available Here:

Please follow the instructions provided on how to use the tool from the first screen.

In setting the bands the Council worked with Home Support Framework Providers and Norfolk Independent Home Care Group (NIHCG) during last year. The home support rates in Norfolk are amongst the highest rates in the East of England. A review of the current Home Support Framework model is planned to take place in 2019/20.

As a reminder, the list of Framework providers are:

North Norfolk:

  • Allicare
  • Carewatch
  • Compkey Healthcare
  • Extra Care Home Services
  • Interserve Healthcare
  • Leaf Care Services
  • NR Care
  • Taylor Care

Norwich and South Norfolk:

  • All Hallows Homecare
  • Allicare
  • Carers Trust
  • Carewatch
  • Compkey Healthcare
  • Diamond Resourcing (Better Health Care)
  • First Choice Homecare
  • Focus Caring Services Purely Care
  • Hales Group Limited
  • Home Support Matters
  • Independence Matters
  • Interserve Healthcare
  • Leaf Care Services
  • Manor Court Care
  • Mears Care
  • Nightingale Homecare
  • NR Care
  • Riseup Healthcare
  • Sunrise Health Care
  • Westminster Homecare

If you have any questions, please do not hesitate to contact Hanne Lene Schierff, Integrated Commissioning Manager – Central Team, at hannelene.schierff@norfolk.gov.uk.

Extension to the Capacity Incentive Payments for Home Support Providers – 2018/19

Busy periods and Bank Holidays can create pressure and strain on the health and social care system which can result in people failing to get the support they need. Norfolk County Council understands the difficulties of operating as a care provider and working as a carer during busy periods. In recognition of this the Council is making available extra incentive funding to home support providers who pick up new packages during specifically defined times of high pressure. The aim of the initiative is to strengthen the workforce, support resilience and increase service capacity.

The incentives are one-off payments which Council staff are empowered to agree to be paid to the provider. To find how much the incentive payments are, when they apply and how to access them, please click on this link: Home Support Capacity Incentive Payment.