Enhanced Home Support Service

One of Norfolk County Council’s Improved Better Care Funding initiatives, the Enhanced Home Support Service, opened for referrals on Monday 5 February 2018. This small and targeted Social Care initiative aims to reduce delayed discharges from the three acute hospitals, as well as prevent unnecessary admissions from the community. The pilot Service is free for up to 72 hours and is not means tested.  However, if an individual requires support after 72 hours a fee may be charged.

The service will be piloted over a three year period and is delivered in partnership with three Home Support Framework providers: Allied Health Care, Carers Trust and Carewatch. Continue reading

Norfolk County Council Home Support prices 2018/19

Norfolk County Council Adult Social Care Committee (the Committee) approved proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect in April 2018 and will apply for the 2018/19 financial year.

In Norfolk we want to encourage the creation of effective and efficient home support rounds through much greater collaboration between providers, led by providers who have qualified for our new home support frameworks. We also want to encourage more flexible and responsive services that focus on maximising independence, seeing commissioned hours reducing wherever possible as independence increases. In order to incentivise these changes we have set framework home support prices at a level above our spot price and will introduce three cost bands to reflect the higher cost of services in less densely populated areas. Continue reading

Introduction of Banded Pricing for the Home Support Framework Providers

Banded pricing will be introduced for all Home Support packages with Home Support Framework Providers in North Norfolk, Norwich and South Norfolk with effect from 1 April 2018.

The rates below are based on this year’s prices and will be subject to an inflationary uplift, which will be discussed at the next Adult Social Care Committee in January 2018.

Band 1 £16.68
Band 2 £18.72
Band 3 £20.76

Please see below for details of how the banded rates will be applied (Band 1 being the darkest shade and Band 3 being the lightest). Although the map shows how banding would work in the West and the East, this will not be implemented until framework agreements are put in place.

There is a further piece of work to identify which band will apply to individual cases. You will be notified of how it affects your individual packages in due course.

A series of FAQs are available here: www.norfolkkpwah.com/home-support-pricing-2018-19-faqs

A press release from Norfolk County Council can be viewed here:  https://www.norfolk.gov.uk/news/2017/11/new-investment-for-home-support-in-norfolk





Accredited versus Framework Provider – definitions

Some confusion seems to have arisen around the difference between the Home Support Framework and the Accredited Provider list and the following guide will hopefully clarify some of the differences.

In Norfolk we’ve traditionally grouped our home support providers into two different sets: block providers, who hold contracts with Norfolk County Council to offer a guaranteed number of home support hours in a specific geographical area; and spot providers, who take on home support packages of care on a case by case basis when the block provider is unable to do so.

As we move forward to a new style of procuring services in Norfolk, you will start to hear us talk about Accredited and Framework providers, but what’s the difference and how do you know which one you are?

Continue reading