Market Engagement project and the future of the Independent Provider Forum

NCC aims to have an open, honest and mutually beneficial dialogue with providers of all the services the council commissions.  Being able to connect with providers is critical in achieving the changes required to realise the full ambition of the Promoting Independence programme and delivering the best possible outcomes for people in Norfolk.

To support this shift and ensure continued strong market engagement NCC representatives from key departments like Commissioning, Procurement and QA & Market Development are meeting with strategic providers on a regular basis through the individual block contract provider meetings, and locality framework sessions. These will continue and strengthen as we work towards integrated systems of support which prevent, reduce and delay the need for other forms of care and enables people to access the care they need locally when a crisis occurs.

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Norfolk County Council Wants Your Views on Market Engagement

Norfolk County Council is launching a survey for organisations involved in social care and support as part of our work on market engagement. We want to hear your experiences, ideas and feedback on a number of the ways we communicate, engage with and support you in order to improve the structures we have. Your responses will help shape this important piece of work.

The survey should take 6-10 minutes to complete. You can start the survey by clicking on the following link:

Your responses will be completely anonymous and we cannot trace back any comments to you. We are not collecting any personally identifiable information unless you include any personal information in any of the comment boxes. We will combine your responses with those of many others, and they will be summarized in a report to further protect your anonymity. We will only use the data we receive to help us shape the market engagement plan and will not share it with anyone else.

The survey will remain open until 12 January.

We hope you will take this opportunity to contribute your views and help us shape the future of market engagement in Norfolk.

Loneliness and Social Isolation: Market Engagement Event

2pm (arrival from 1.30pm)

Wednesday 22 November


West Costessey Hall, Queens Hills, Norwich, NR8 5BP

As part of wider changes to housing related support approved in February 2017, Norfolk County Council agreed to invest around £1.3m of funding in community based interventions for people on the edge of needing formal social care services and people on the edge of homelessness.

We will be holding a market engagement event for providers and interested stakeholders on 22 November to discuss how we can invest £800,000 annually on services to help tackle loneliness and social isolation.

For more information and to register your interest please see the attached link:

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Your Feedback on the Market Intelligence Tool

Norfolk County Council’s Market Intelligence Tool has now been live for a little over two months. It is a free to access online map of social care needs, population demographics, workforce data and business activity across Norfolk. We have worked with providers to make this tool a valuable planning resource for you, complementing the wealth of information, insight and analysis that we already publish in the Market Position Statement. We see the tool as a valuable step forward in making market intelligence easier to access, but this is just one step. As we move forward we want to hear your feedback and work with you to develop the Market Intelligence Tool as a valuable planning resource, adding additional data and functionality as we move into the second stage of its development.

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Norfolk Care Convention Preparations Continue

Arrangements are well in hand for this year’s Norfolk Care Convention at the Norfolk Showground on 15 November 2017, with speakers and exhibitors currently being lined up. You can see details on the Care Convention website, along with how to secure tickets or become an exhibitor.

The conference has been re-branded this year as the Norfolk Care Convention to echo the increased scope and size of this year’s event. The convention will provide the opportunity to start key conversations around how the care sector is going to evolve from the current model of council commissioned services to a new lighter-touch, consumer-led, market-based approach. Bringing together experts and leaders, carers, care professionals, owners, third sector organisations and, for the first time, customers from across the entire spectrum of the care sector, this interactive event is an essential day in your diary.

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Improved Hospital to Home Scheme: Market Engagement Event

Norfolk County Council and Great Yarmouth and Waveney CCG are working to improve the way we broker care and support discharges of patients from hospital to either their home or a care home. We are developing this scheme at the James Paget Hospital, where we want to provide patients with all the information they need to make choices about their care, from the facilities and services different providers offer to their prices and availability. We want to work much more closely with providers to be able to present patients with their options, to identify any issues around the efficient discharge of patients to a care package and ensure that this scheme resolves them in ways that helps patients make their journey out of the hospital and providers of care to support their clients.

This scheme will offer a number of benefits to providers. We want to work with care home and home support providers to improve communications, information sharing and the processes around a patient’s transfer to a care home or return to their own home to increase your level of confidence when accepting new patients, especially when they require complex care and support. We also want to deliver the information you share with us about your organisation directly to patients and their families to empower them to make choices about care and support prior to placement.

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Contribute to the Market Engagement Plan for Norfolk

Group Meeting 1 Meeting 2
Communications 05/10/2017 10:30 31/10/2017 11:00
Market Development 18/09/2017 14:00 18/10/2017 09:30
Social Work Practice 21/09/2017 09:30 09/10/2017 14:00
Strategic Co-Production 02/10/2017 12:30 19/10/2017 11:00

Norfolk County Council is working to improve the culture of engagement in the adult social care market in Norfolk. Since November 2016 we have been addressing a number of key issues raised by care and support providers at our provider engagement workshops (see the report and 36 recommended actions here). We recognise the invaluable expertise, experience and perspective that you have, and therefore want you to play a central role as this work develops. There are various ways that you can get involved, from sharing information relating to how any of the 36 points have affected your organisation to offering your ideas on what a good solution to a recommended action would look like.

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