National Trading Standards Scams Team – Coronavirus Scams Prevention

Wash your hands of coronavirus scams! Read it. Share it. Prevent it.

The National Trading Standards (NTS) Scams Team has produced some helpful materials to help promote scams awareness around coronavirus (COVID-19) scams at this difficult time. Today the Team has released a press release around criminals exploiting fears about coronavirus to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. There will also be media around this today on Sky and BBC, with your help the Team would appreciate as much support as possible.

You will find attached:

Press release links:

Please support the Team in this campaign and help share the important scams awareness messages. If you haven’t already please follow our @AgainstScams and @NTSscamsteam

 

 

 

Coronavirus

The coronavirus outbreak in Wuhan, China, is still a rapidly evolving situation. On Thursday 30 January the World Health Organization declared this as a global health emergency and in response, the four UK Chief Medical Officers raised the risk to the public from low to moderate. It is being led at national level by Public Health England.

The NHS is extremely well-prepared and used to managing infections, and are already working rapidly to identify any contacts the patients had to prevent further spread. NHS and partners have been preparing for UK cases of novel coronavirus (2019-nCoV) and have robust infection control measures in place to respond immediately.

Norfolk Resilience Forum partners have met to discuss the potential risks and impacts for Norfolk and are well-prepared to respond to any potential incident.

Norfolk County Council will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures. If you are concerned that you are unwell, the NHS advice line is 111.

PHE has published some frequently asked questions on the coronavirus.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene – there are NHS guidelines on good hand hygiene.

Winter Fuel Payments

Those who you support and who were born on or before 5 April 1954 could get between £100 and £300 to help towards paying their heating bills; this is known as a ‘Winter Fuel Payment’.

If a person usually gets a Winter Fuel Payment automatically it is because they are eligible and they also get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).  However, if a person is eligible, but they do not get paid automatically, they will need to make a claim.

You can find out more by clicking on the following link:  https://www.gov.uk/winter-fuel-payment

 

If someone you know is lonely

If you're feeling lonely

If you think someone you support may be lonely, it can be hard to know what to do, particularly if they don’t speak to you about it.

Coping with loneliness – advice for the person you know

Independent Age has an advice guide If you’re feeling lonely which has ideas on how to deal with loneliness and where to look for help. Download it from their website or order your free copy by calling 0800 319 6789.

Unexpected changes and ageing: preparations & conversations

Most people’s daily lives will include routines and planned events. Not everything in life can be anticipated, but there are some things we can all do to minimise the unexpected having a negative impact. Likewise there are some things that can be uncomfortable or awkward to discuss. The long term health condition that will progress over time. The changes caused by increasing age and frailty, or declining overall health.

It can be a challenging area for professionals and families alike, but to make life a little easier please look through the resources below as they could help address how to approach some of these issues more easily.

Conversations for older people and their families

Dealing with difficult conversations by Independent Age (attached)

Which? Overcoming common challenges

https://www.which.co.uk/later-life-care/carers-and-caring/talking-about-care-options/how-to-deal-with-difficult-conversations-a5nhd4f3upqf

Practical advice

Dementia – sudden changes (advice for carers)

https://www.alzheimers.org.uk/dementia-together-magazine/feb-march-2018/carers-tips-sudden-changes

Living with multiple health problems – Health talk

http://www.healthtalk.org/peoples-experiences/long-term-conditions/living-multiple-health-problems/topics

How to look after your mental health in later life – Mental health foundation (charity)

One in five older people living in the community and two in five people living in care homes experience depression or poor mental health

https://www.mentalhealth.org.uk/publications/how-to-in-later-life

Planning ahead – Marie Curie

planning-ahead