Provider Portal Go Live 23 November

Today we launch the new Provider Portal for providers of home support. If you would like more information introducing you to the changes, including our online training videos, please visit our website or view previous entries on the portal published on the blog.

You are able to now access the portal using the login details that you have been sent by NCC. When you log in you will be prompted to update the password you have been provided with and then create a six digit security code. After that you will be able to access the main menu from where you can perform a variety of activities. We suggest first viewing your contract documents, adding further contacts within your organisation to access the portal and amending actuals. Once you have updated the actuals you will be able to create an invoice to submit for payment.

We envision the Provider Portal will receive a lot of traffic immediately after go live. If you experience any initial instability with the system you can report this and any other issues to our payments team on 01603 495702 and select Option 1. If we experience any widespread issues with the Provider Portal we will communicate with you by email about them and the steps we are taking to resolve them.

Provider Portal – Benefits of the Portal

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. As we have outlined in these weekly updates we are now moving to ContrOCC for all our providers, and going live with the Provider Portal for all home support providers on 23 November (followed by residential providers from December and day support providers in the New Year. If you would like more information introducing you to the changes, including our online training videos, please visit our website.

The Provider Portal will be your window to the information held in ContrOCC and will offer all providers of care and support a number of benefits moving forward.

  • You will be able to view and manage your Individual Service Orders (ISOs) within the portal with the facility to download into a PDF document. For the first time all this information will be maintained in one place, giving you full access to the same documentation that Council Officers see – be it your current or historic ISOs
  • You will be able to review new ISOs and either ‘accept’ if the information is correct or ‘reject’ if you see any errors. This will eliminate delays in correcting minor errors in documentation and make more transparent what care has been commissioned
  • You will have the ability to control the access of your employees to the portal, adding and removing users as your staffing changes. With the Provider Portal you will be in a position to manage who can view and amend records, helping you to share vital information within your organisation
  • You will have the ability to maintain and edit the details the Council holds on your organisation’s address and contact details. This will help us to improve how we communicate with you, ensuring that you always receive up-to-date information
  • You will be able to view and download a lot more detailed remittance advice on the payments you receive from NCC. This advice will for the first time give you a breakdown of your payment by service user (including individual services if they receive multiple services)
  • You will also be able to communicate with multiple teams within Norfolk County Council through the portal and raise queries about care documentation, contracts and payments in one place. The portal will help us monitor messages, provide a record of queries including when they are logged and improve how we interact with each other

The Provider Portal also has a number of further benefits to providers, depending on the type of care you deliver.

  • Home Support and Day Support providers will have the ability to add details of the actual services they have delivered directly onto the system on a four weekly basis. This will give them complete control over this data and the power to create invoices within the portal that will result in prompt payment for the commissioned services provided
  • Residential Care and Supported Living will be able to review their next payment a week before processing, giving them the ability to check the details and make any amendments. This will help ensure that the Council always pays for the services provided

Overall the Provider Portal gives you more information on the care we commission, control over information on the care you provide and access to help resolve queries. All of this will result in a smoother, more transparent process from care arranging to payment for the services provided.

Provider Portal – Go Live and Support

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC, such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website.

GO LIVE AND SUPPORT

Continue reading

Provider Portal – Online Training Videos now available

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC, such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website.

ACCESS ONLINE TRAINING VIDEOS FOR THE PROVIDER PORTAL

Continue reading

Provider Portal – Do You Need To Make Changes to Your Firewall?

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC, such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website here: https://www.norfolk.gov.uk/providerportal.

DO YOU NEED TO MAKE CHANGES TO YOUR FIREWALL?

Continue reading

Provider Portal – Invoice Payment Deadlines During the Transition

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website here: https://www.norfolk.gov.uk/providerportal.

YOUR KEY DEADLINES FOR INVOICE PAYMENT DURING THE TRANSITION Continue reading

Where to Find Out About Our New Social Care System and Provider Portal

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over forty local authorities. The new system is due to go live in November this year for home support providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems. We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the Norfolk County Council website for our new social care system: http://www.norfolk.gov.uk/providerportal.

Continue reading