Provider Portal – Do You Need To Make Changes to Your Firewall?

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC, such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website here: https://www.norfolk.gov.uk/providerportal.

DO YOU NEED TO MAKE CHANGES TO YOUR FIREWALL?

Continue reading

Provider Portal – Invoice Payment Deadlines During the Transition

Norfolk County Council is replacing its current social care system CareFirst, with a number of new systems that will change how we interact with you and pay for the services that we commission. The most important of these systems for providers of care and support will be the Council’s new finance system ContrOCC and the Provider Portal. You will have access to the Provider Portal, which will be your window to the information held in ContrOCC such as details of the services we have commissioned from you for individual service users. You will use the portal to upload details of the services you have delivered, submit invoices and communicate with Care Arranging and Payments teams at Norfolk County Council.

From the end of November we will be processing payments to all providers of care and support through ContrOCC, but we will only be adding providers of home support to the Provider Portal at this time. Providers working in one of the other sectors of the care market will be added to the portal in a phased approach, but have access to all of our online training and support from November to help prepare. If you would like more information introducing you to the changes please visit our website here: https://www.norfolk.gov.uk/providerportal.

YOUR KEY DEADLINES FOR INVOICE PAYMENT DURING THE TRANSITION Continue reading

Where to Find Out About Our New Social Care System and Provider Portal

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over forty local authorities. The new system is due to go live in November this year for home support providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems. We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the Norfolk County Council website for our new social care system: http://www.norfolk.gov.uk/providerportal.

Continue reading

Provider Portal Update: Third Phase of Testing Complete

Norfolk County Council is replacing its social care system CareFirst with the market leading system installed at over 40 local authorities, Liquidlogic. The new system is being configured and tested for Norfolk and will go live in Adult Services in November this year for homecare providers.

As we approach our go-live date we investigate and test how well the system performs in terms of compatibility and delivering the functionality we are looking for. This process is called user acceptance testing, and we have just completed round three of four.

There is more work to be done in configuring and defining certain aspects of the Portal, which we will be tackling with the input of providers, but following this recent phase of testing we can confirm that you will be able to do the following things in the new provider portal:

Continue reading

New Provider Portal for Finance and Payments – ContrOCC

Norfolk County Council is replacing its social care system – CareFirst – with the market leading system installed at over 40 local authorities – Liquidlogic. The new system is being configured and tested for Norfolk and will go live in Adult Services in November this year. The Children’s Services system will be implemented in March 2018.

To support the Liquidlogic system, there is a new Finance system – ContrOCC – which underpins and fully integrates with the Liquidlogic system. We want to move towards electronic communication with our suppliers through the “Provider Portal” which automatically feeds into ContrOCC.

Continue reading