Fuel Poverty – Warm Homes Fund

Further to our recent post relating to Winter Fuel Payments 2018/19 we thought you would also like to know about another initiative that may help those you support in Norfolk.

In winter some people struggle to pay their energy bills and in which case they may be interested and eligible to receive help through Norfolk’s Warm Homes Fund Partnership.

The partnership was created following Broadland District Council’s successful bid for £3.1m in funding from the National Grid’s Warm Homes Fund. The project aims to help more than 1,000 people, including homeowners and renters.

The money will be used to provide insulation and first-time central heating such as renewable heating, mains gas, oil, or LPG. The aim is to increase comfort in fuel-poor households that do not have any central heating, as well as to provide energy advice and support.

Norfolk residents may be able to get help from the Warm Homes Fund if they have underlying health issues, are caring for someone vulnerable and are worried about their home being cold or damp. Residents can find out if they are eligible for support under the scheme, by contacting their Energy Team at their local district council.


Norfolk Against Scams Partnership

The Norfolk Against Scams Partnership would like to invite you to its official launch to be held on:

Thursday 15 November 2018

09:30 – 13:00

Edwards Room County Hall

Norwich NR1 2DH

This event will be of interest to existing partners as well as organisations that are interested in becoming a partner and wish to find out more.

We also welcome leaders, managers and representatives from businesses, banks and the finance sector, community, voluntary and third sector organisations and charities.

Why should you join us?

  • Find out more about the partnership
  • Understand your role as a partner
  • Find out how to become a partner
  • Find out how we can work together to protect and support residents and businesses in Norfolk from scams. Doorstep crime and fraud.
  • Help to develop and take forward the partnership
  • A great opportunity to network with different Norfolk organisations.

Places at the launch and Partner Event for the Norfolk Against Scams Partnership are limited so to avoid disappointment please book early.

A very limited number of spaces to exhibit display stands on the day are available and will be allocated on a first come, first served basis. If you would like one of the spaces, please complete this section on the booking form.

To book your FREE place now please go to www.smartsurvey.co.uk/s/AgainstScams/

For more information on the Norfolk Against Scams Partnership visit www.norfolk.gov.uk/NASP

If you have any questions or queries regarding this event, please email NASP@norfolk.gov.uk

# Don’t forget you can follow NSAB on Twitter – @NorfolkSAB #


Opportunity to attend a free networking event

Norfolk County Council, as part of its Promoting Independence Strategy, would like to invite you to a free networking event:  Working together to support older people to live safe and well at home this winter.

Date: Friday 2nd November , 09:00-12:30 or 13:00-16:30, Cranworth Room, Norfolk County Hall, Martineau Lane, Norwich, NR1 2DH.

Norfolk County Council is inviting you to attend a free networking event to explore how we can work better together to support older people to live safe and well at home this winter.

We know that you are already doing some excellent work with older people in your communities. The aim of this event is to provide additional guidance around four key areas:

  •  Identifying frailty
  • Support for people with dementia and their carers
  • Falls and home safety
  • Loneliness and social isolation.



This event will give you an opportunity to share your stories, learning and best practice with a wide range of professionals working in similar roles across Norfolk and Waveney. The latest Assistive Technology and equipment will also be on display.

To register to attend please visit: https://www.smartsurvey.co.uk/s/PromotingIndependence/

Please note that the content of the event is identical in the morning and the afternoon and so you only need to attend one session. There are 40 places for each session, which will be allocated on a first come basis.

For further information, please contact Ed Fraser, Commissioning Manager for Healthy Ageing & Care Homes:

edward.fraser@norfolk.gov.uk or 01603 223 122


Survey for Self-neglect & Hoarding service business case | Survey live

Good morning all

Please note that a survey has been posted on the Norfolk Safeguarding Adults Board (NSAB) website and is live from today.

The survey closes on Monday 29 October 2018.

The link to the survey is on the Self-neglect and Hoarding page (from the NSAB home page, click on the Professional tab and the self-neglect and hoarding page is at the top of the drop-down menu) or follow this link:

Norfolk Safeguarding Adults Board: Self-neglect and hoarding

There is also a link from the News page (news story dated 16 September 2018).

Please fill in and promote and encourage your staff to take part

Regards from

Walter Lloyd-Smith, Norfolk Safeguarding Adults Board Manager | Business Lead

Adult Social Services

Tel: 01603 223 422

Floor 8, County Hall, Martineau Lane, Norwich NR1 2DH



Recording in Daily Records/Daily Logs/Daily Journals

Dear Provider


Recording in Daily Records/Daily Logs/Daily Journals


Norfolk County Council has recently had a complaint investigated by The Local Government Ombudsman.  One of the outcome actions agreed with Ombudsman is that the council would remind all care providers to ensure daily care records accurately reflect each visit, including any negative incident care experience.


The complaint related to a situation where care was not delivered in accordance with the agreed plan. For example, incidences where visits were shorter than expected, or where agreed tasks could not be completed or were not delivered at all.


CQC’s Key Line of Enquiry requirement:


S2.3 Are people’s records accurate, complete, legible, up-to-date, securely stored and available to relevant staff so that they support people to stay safe?


It is important that care workers accurately complete the daily logs.  People who use services have the right to see our information about them.  Other care workers read what we write to understand the person’s care needs.  Care review meetings base care decisions on what we write.  What we write may be (and often is) used in complaints, investigations and legal cases.


Care notes should be:


  • Timely: done as soon as possible (while fresh in our memory)
  • Easy to read: clear handwriting, accurate spelling, black ink (it photocopies well)
  • Dated, timed and signed (by both carers if two carers are present)
  • Complete: all the necessary information
  • Accurate: correct details (names, times, dates etc)
  • Clear: plain English that everyone (including the person) can understand, no abbreviations, no jargon
  • Factual: just what happened, no opinions, comments, assumptions or guesswork
  • Respectful of the people in our care: no judgements, no personal comments

Skills for Care has produced some guidance on writing reports, including daily notes.  This guidance can be downloaded here: https://www.skillsforcare.org.uk/Documents/Learning-and-development/Core-skills/Learning-through-work/Reporting-and-other-care-work-writing.pdf



Kind regards

Steve Holland

Head of Quality Assurance & Market Development

Free Flu Vaccinations

Letting you know more about the National Flu Campaign and helping towards our Winter Planning.

NHS England has recently published guidance about who will be eligible this Winter for free influenza vaccine.

The aim of this campaign is to get as many Health and Social Care staff working with vulnerable older people vaccinated. It is targeted at staff employed by a registered residential care/nursing home or registered domiciliary care provider and health and care staff employed by a voluntary managed hospice provider, who are directly involved in the care of vulnerable patients/clients aged 65 and over.

The NHS campaign is just starting but a core message is the sooner you have your vaccination, the more effective it will be. You can ask your local pharmacist or GP for the free flu vaccination. They may want to see some proof that you work providing care for older people.

For Care Home (and Home Care) Owners and Managers, your staff may need a letter giving the following information to make sure that they can get the free vaccination.  To help you just click on this link —a template is available.

Please also consider displaying this Public Health England poster on flu outbreaks in care homes prominently in staff areas.