Norfolk County Council Home Support prices 2018/19

Norfolk County Council Adult Social Care Committee (the Committee) approved proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect in April 2018 and will apply for the 2018/19 financial year.

In Norfolk we want to encourage the creation of effective and efficient home support rounds through much greater collaboration between providers, led by providers who have qualified for our new home support frameworks. We also want to encourage more flexible and responsive services that focus on maximising independence, seeing commissioned hours reducing wherever possible as independence increases. In order to incentivise these changes we have set framework home support prices at a level above our spot price and will introduce three cost bands to reflect the higher cost of services in less densely populated areas. Continue reading

Reminder: Banded Pricing Model – Q & A session – Friday 12 January

A reminder that following the release of the new Banded Pricing model for 2018/19, NCC will be a holding a meeting for Home Support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model.  With the Question and Answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around 2 hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be: Continue reading

Keep the Date: Banded Pricing Model – Q & A session – Friday 12 January

Following the release of the new Banded Pricing model for 2018/19, NCC will be a holding a meeting for Home Support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model.  With the Question and Answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around 2 hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be: Continue reading

Introduction of Banded Pricing for the Home Support Framework Providers

Banded pricing will be introduced for all Home Support packages with Home Support Framework Providers in North Norfolk, Norwich and South Norfolk with effect from 1 April 2018.

The rates below are based on this year’s prices and will be subject to an inflationary uplift, which will be discussed at the next Adult Social Care Committee in January 2018.

Band 1 £16.68
Band 2 £18.72
Band 3 £20.76

Please see below for details of how the banded rates will be applied (Band 1 being the darkest shade and Band 3 being the lightest). Although the map shows how banding would work in the West and the East, this will not be implemented until framework agreements are put in place.

There is a further piece of work to identify which band will apply to individual cases. You will be notified of how it affects your individual packages in due course.

A series of FAQs are available here: www.norfolkkpwah.com/home-support-pricing-2018-19-faqs

A press release from Norfolk County Council can be viewed here:  https://www.norfolk.gov.uk/news/2017/11/new-investment-for-home-support-in-norfolk

 

 

 

 

Where to Find Out About Our New Social Care System and Provider Portal

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over forty local authorities. The new system is due to go live in November this year for home support providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems. We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the Norfolk County Council website for our new social care system: http://www.norfolk.gov.uk/providerportal.

Continue reading

Admission Avoidance Proposals

We have set up a new smart survey for Home Support Providers, https://www.smartsurvey.co.uk/s/N4D0R/, which aims to look at how you, as providers, monitor and record observations about your client’s health and risk factors, and what would help to support this.

This is to help inform the first stages of a pilot which will look to introduce training and support to help prevent avoidable admissions to hospital. This helps us to understand how we can build on the care provision in communities to enable more people to remain at home.

Continue reading

Raising the Level of Engagement in the Norfolk Care Market

Over the coming months Norfolk County Council will be stepping up its market engagement to address a number of key issues raised by providers. There are various ways that you can get involved in this work and contribute to raising the level of engagement in the Norfolk adult care market.

If you wish register your interest in taking an active role in our market engagement work, please contact Don Leggett at donald.leggett@norfolk.gov.uk.

In late 2016 the council held three provider engagement workshops to start a conversation about raising the level of engagement with the social care market. At the core of this conversation was a recognition that more work is needed in Norfolk to realise the market shaping expectations laid down in the Care Act, promote co-productive work between the council and providers, and improve the culture of engagement across the county. In order to take substantial steps along this path the providers who contributed to these workshops identified 36 action recommendations – you can find these, along with a summary of the discussions at these workshops, in a published journal available via the Norfolk Adult Social Services website.

Continue reading