Banded Pricing for Home Support Framework Providers in the Central Belt from 8 April 2019

Norfolk County Council Adult Social Care Committee approved the proposed prices for a range of care services including home support at its meeting on 14 January 2019. The prices will come into effect on 8 April 2019 and will apply for the 2019/20 financial year.

The new spot price for home support will rise from £17.28 to £18.24 an hour. Block contract rates remain individually negotiated and agreed.

In the Central Belt (Norwich, South Norfolk and North Norfolk CGG areas) the piloted banded pricing will continue to apply to Home Support Framework Providers.

The bands are:

Bands Band 1 (0-3miles) Band 2 (3-6 miles) Band 3 (6 miles +)
Rates 2019/2020 £18.24 £19.68 £21.72

The three bands in the model are based on travel distance from town and large village centres (GP surgeries have been used as the centre point) where population is highest and travel distance between visits therefore expected to be shorter than in the more rural and sparsely populated areas.

To help you identify where the boundaries between pricing bands are, please use the price band identification tool which can identify which banding any address or place in Norfolk will fall under. The price band identification tool is available Here:

Please follow the instructions provided on how to use the tool from the first screen.

In setting the bands the Council worked with Home Support Framework Providers and Norfolk Independent Home Care Group (NIHCG) during last year. The home support rates in Norfolk are amongst the highest rates in the East of England. A review of the current Home Support Framework model is planned to take place in 2019/20.

As a reminder, the list of Framework providers:

North Norfolk:

  • Allicare
  • Carewatch
  • Compkey Healthcare
  • Extra Care Home Services
  • Interserve Healthcare
  • Leaf Care Services
  • NR Care
  • Taylor Care

Norwich and South Norfolk:

  • All Hallows Homecare
  • Allicare
  • Carers Trust
  • Carewatch
  • Compkey Healthcare
  • Diamond Resourcing (Better Health Care)
  • First Choice Homecare
  • Focus Caring Services Purely Care
  • Hales Group Limited
  • Home Support Matters
  • Independence Matters
  • Interserve Healthcare
  • Leaf Care Services
  • Manor Court Care
  • Mears Care
  • Nightingale Homecare
  • NR Care
  • Riseup Healthcare
  • Sunrise Health Care
  • Westminster Homecare

If you have any questions, please do not hesitate to contact Hanne Lene Schierff, Integrated Commissioning Manager – Central Team, at hannelene.schierff@norfolk.gov.uk.

Important: Liquid Logic – Provider Portal up-date

After some recent changes at Norfolk County Council and the way the Service Brokerage Team operates, you will no longer be receiving Service Users ISO / Service Agreement documentation via the post to your establishment.

The ISO will be published on the Provider Portal, which can be found under the “Contract Documents” tab on the home page.

If you are seeing contract documents that need accepting or rejecting please DO NOT action these by accepting or rejecting at this time. There is a small bug in the system that is being looked into as a matter of urgency, further communication will go out when the bug has been fixed.

The Service Users Care Documentation such as Care Plans, Support Plans and other associated Client Assessment Paperwork will be sent via a Conversation in the Provider Portal from the Service brokerage Team. These conversations can be found under the “Actions and Change Requests” tab on the home page. Continue reading

Norfolk County Council Home Support prices 2018/19

Norfolk County Council Adult Social Care Committee (the Committee) approved proposed prices for a range of care services including home support at its meeting on 15 January 2018. The prices will come into effect in April 2018 and will apply for the 2018/19 financial year.

In Norfolk we want to encourage the creation of effective and efficient home support rounds through much greater collaboration between providers, led by providers who have qualified for our new home support frameworks. We also want to encourage more flexible and responsive services that focus on maximising independence, seeing commissioned hours reducing wherever possible as independence increases. In order to incentivise these changes we have set framework home support prices at a level above our spot price and will introduce three cost bands to reflect the higher cost of services in less densely populated areas. Continue reading

Reminder: Banded Pricing Model – Q & A session – Friday 12 January

A reminder that following the release of the new Banded Pricing model for 2018/19, NCC will be a holding a meeting for Home Support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model.  With the Question and Answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around 2 hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be: Continue reading

Keep the Date: Banded Pricing Model – Q & A session – Friday 12 January

Following the release of the new Banded Pricing model for 2018/19, NCC will be a holding a meeting for Home Support providers on Friday 12 January 2018.

The meeting will be an opportunity for providers to find out more about the implementation of the model.  With the Question and Answer format, focused on responding to providers’ questions, we hope it will be as relevant and useful to you as possible.

We expect the meeting to last around 2 hours in total.  Steve Holland, Head of Quality Assurance and Market Development, will be chairing both sessions.

The format will be: Continue reading

Introduction of Banded Pricing for the Home Support Framework Providers

Banded pricing will be introduced for all Home Support packages with Home Support Framework Providers in North Norfolk, Norwich and South Norfolk with effect from 1 April 2018.

The rates below are based on this year’s prices and will be subject to an inflationary uplift, which will be discussed at the next Adult Social Care Committee in January 2018.

Band 1 £16.68
Band 2 £18.72
Band 3 £20.76

Please see below for details of how the banded rates will be applied (Band 1 being the darkest shade and Band 3 being the lightest). Although the map shows how banding would work in the West and the East, this will not be implemented until framework agreements are put in place.

There is a further piece of work to identify which band will apply to individual cases. You will be notified of how it affects your individual packages in due course.

A series of FAQs are available here: www.norfolkkpwah.com/home-support-pricing-2018-19-faqs

A press release from Norfolk County Council can be viewed here:  https://www.norfolk.gov.uk/news/2017/11/new-investment-for-home-support-in-norfolk

 

 

 

 

Where to Find Out About Our New Social Care System and Provider Portal

We are replacing our CareFirst social care system with Liquidlogic, a market leading system installed in over forty local authorities. The new system is due to go live in November this year for home support providers, followed by the rest of the social care market in 2018.

As we approach go live we are working with providers on the system’s functionality and the training that we will offer to support you making the transition between systems. We are also eager to ensure that you receive regular updates about the system and can find answers to any questions that you have concerning how the new system will affect you and your organisation.

We have created a dedicated area on the Norfolk County Council website for our new social care system: http://www.norfolk.gov.uk/providerportal.

Continue reading