Winter is coming…..

You may or may not be a Game of Thrones fan, but winter will be, unfortunately, with us sooner than we may think.  So over the forthcoming days and weeks we want to provide information that will be of use to you such as tips on how to prepare for winter.  This will help to keep your businesses operating effectively in what could be difficult weather and enable us all to continue to provide care to those most in need.

We are looking to build on the information we provided last year, but if in the meantime there is anything specific you want us to cover, or feel that you need assistance with then please contact or telephone 01603 223061.

Winter Business Resilience Planning – Helping Clients Stay Well This Winter

We’re in the midst of winter now, but it’s not too late to look at your Business Continuity Plans and check that they are fit for purpose.  We know that January and February can bring the most severe cold weather and challenges for your businesses.

Business Continuity is about protecting three main areas of your business:

  • Safeguarding people
  • Safeguarding your assets
  • Safeguarding your processes

Staying Warm and Well

Ensuring that the people you look after are adequately warm over winter can increase their chances of staying well this winter.  Being cold can make health conditions worsen, particularly respiratory and heart problems. Continue reading

Winter Business Resilience Planning – Flu immunisation

As we start 2018, it’s worth remembering that we still have a couple of months of winter to endure.  With this in mind, it’s still important to think about winter business continuity provision which includes ensuring staff have had their flu immunisation.  As social care staff don’t necessarily have the luxury of time off over Christmas and New Year to rest and recuperate, they may be vulnerable to picking up viruses as we plough on through winter.

Flu immunisation for social care staff

Continue reading

WBRP: Pharmacies & NCC contacts over Christmas & New Year

As Home Support providers you won’t be shutting down over Christmas like many other services.  Your staff will have to be out and about supporting your clients, much the same as every other day.  Below are some contacts and information which might be useful:

Norfolk County Council

Norfolk County Council Adult and Children’s Social Services will have services available for urgent matters on 25th and 26th December.  These services can be accessed by calling 0344 800 8020.  For full details you can check the NCC website


If you need to use a pharmacy on 25th or 26th December or on 1st January, you can find a list of Norfolk and Suffolk pharmacies which will be open here: Pharmacies – Norfolk and Suffolk

For those of you in West Norfolk, the list for Cambridgeshire and Peterborough might be more useful:  Pharmacies – Cambridge and Peterborough

You can find lists of pharmacies in other counties in the East and Midlands on the NHS England website here:

WBRP: Don’t forget repeat prescriptions for the Christmas period.

People with long-term health conditions such as asthma, diabetes, lung and heart disease are being reminded not to leave it too late to get their repeat prescriptions.

There are so many things to remember in the run up to the Christmas period.  In addition many GP practices will have limited opening hours between Christmas and New Year, which means some people may struggle if they run out of their medication.

We all want to make sure that people with these illnesses have a good Christmas and New Year.  The last thing we want is for people to run out of their medication, become poorly and have to spend part of their holiday in hospital.

If the people you support haven’t already ordered their repeat prescriptions, it’s something that ought to be done as soon as possible.

Winter Business Resilience Planning: Business Resilience consultation offer

At the Independent Provider Forum on 7 December, David Rimmer from the NCC Resilience Team will be talking about Business Resilience Planning.

Hopefully you’ll be able to make it to the forum on Thursday to hear from David in person.  If not, and perhaps as well, it’s worth bringing to your attention the support that the Resilience Team offers to small and medium sized businesses.

An initial conversation about your business is available by appointment.  This one-off discussion of up to an hour may be enough to give you some pointers or advice.  If you feel you would benefit from more support from the Resilience Team, bespoke arrangements for this (including costs and timescales) can be discussed.

The onset of Winter Pressures may have flagged some issues for your business which make this offer particularly relevant.  If so, perhaps now is the time to contact the team.

The Resilience Team website can be accessed here:

Or you can contact them directly on 01603 222016 or