Capacity Incentive Payment for Home Support Providers

Norfolk County Council – Easter Planning for Home Support

Our vision for Norfolk is to have sufficient, reliable, sustainable home support that is of excellent quality.

Busy periods and holidays create pressure and strain on the health and social care system which can often result in people failing to get the care they need when they are discharged from hospital – this has a detrimental impact on people’s health and is distressing for families and individuals.

NCC has been working closely with home support providers to try and ensure that Norfolk has the home support provision it needs over busy periods – as a result of this work, we have identified that paying home support providers a premium for picking up new or resuming care packages from the hospitals for people being discharged over pressured times, would support both the people coming out of hospital and those who are providing the care.

How will this work?

New or restarted packages requested for people being discharged from hospital during designated periods (see Table 1 below) will attract a one off Capacity Incentive payment.  You may use this to increase payments to your carers and to support the operation of your service. Continue reading

Winter Business Resilience Planning – Helping Clients Stay Well This Winter

We’re in the midst of winter now, but it’s not too late to look at your Business Continuity Plans and check that they are fit for purpose.  We know that January and February can bring the most severe cold weather and challenges for your businesses.

Business Continuity is about protecting three main areas of your business:

  • Safeguarding people
  • Safeguarding your assets
  • Safeguarding your processes

Staying Warm and Well

Ensuring that the people you look after are adequately warm over winter can increase their chances of staying well this winter.  Being cold can make health conditions worsen, particularly respiratory and heart problems. Continue reading

Winter Capacity Incentive Payments – eligibility period extended

Norfolk County Council has been working closely with home support providers to try and ensure that Norfolk has the home support provision it needs over the winter period – as a result of this work we have identified that paying home support providers a premium for picking up new care packages over this pressured time would support both the people coming out of hospitals and those carers who are providing care.

We understand the difficulties of operating as a care provider or working as a carer during the winter holiday period and want to recognise that by offering a financial premium.  This premium will now be available up to and including Wednesday 31 January 2018.

To find out more about how this will work and when this premium will be paid, please see our page here:

Winter Business Resilience Planning – Flu immunisation

As we start 2018, it’s worth remembering that we still have a couple of months of winter to endure.  With this in mind, it’s still important to think about winter business continuity provision which includes ensuring staff have had their flu immunisation.  As social care staff don’t necessarily have the luxury of time off over Christmas and New Year to rest and recuperate, they may be vulnerable to picking up viruses as we plough on through winter.

Flu immunisation for social care staff

Continue reading

WBRP: Pharmacies & NCC contacts over Christmas & New Year

As Home Support providers you won’t be shutting down over Christmas like many other services.  Your staff will have to be out and about supporting your clients, much the same as every other day.  Below are some contacts and information which might be useful:

Norfolk County Council

Norfolk County Council Adult and Children’s Social Services will have services available for urgent matters on 25th and 26th December.  These services can be accessed by calling 0344 800 8020.  For full details you can check the NCC website


If you need to use a pharmacy on 25th or 26th December or on 1st January, you can find a list of Norfolk and Suffolk pharmacies which will be open here: Pharmacies – Norfolk and Suffolk

For those of you in West Norfolk, the list for Cambridgeshire and Peterborough might be more useful:  Pharmacies – Cambridge and Peterborough

You can find lists of pharmacies in other counties in the East and Midlands on the NHS England website here: