Social Media for Business and Recruitment Masterclass

The Social Media for Business and Recruitment Masterclass is now available for delegates to book onto. Please distribute the course info and link to book to those providers who you feel would receive most benefit from attending this session. We anticipate these sessions to be popular and so will be offered on a first come, first served basis with only 1 delegate ticket per provider. There is no cost for attendance.

Name of event: Social Media for Business and Recruitment Masterclass:

Date: 6 September 2019   Time:   Session 1:    9am – 12 noon  Or                                                               Session 2:     2pm – 5pm

Venue: Norwich Professional Development Centre, Willow Room, 144 Woodside Road, Norwich

Course Outline:

An interactive workshop for providers who already have a presence on social media but could benefit from optimising this for business and recruitment purposes. 

Suitable for: providers with a current presence on Facebook and Twitter with admin rights to their pages/profiles.

 This course will cover:

  •  An overview and introduction to Facebook & Twitter
  • How to set up and optimise business social media profiles
  • How to use each platform-business functions to drive business and recruitment
  • Social media best practices – basic dos and don’ts
  • Ideas for appropriate and engaging content
  • How to measure social media success
  • Reputation and risk management
  • An introduction to visual social media platforms of Instagram, Pinterest or YouTube

Delegate numbers are limited, as such please note we will only be able to offer 1 delegate place per organisation.

Please bring your own laptop to access your social media accounts. Limited spares will be available if you do not have access to a laptop.

Please note: Teas/Coffees will be available at the start of the session, delegates will need to provide their own snacks/lunch.

To register your place please click on one of the links below: (9am-12noon session) (2pm-5pm session)


Free enhanced care training – limited spaces still available

Norfolk and Suffolk Care Support, in partnership with Norfolk County Council, have secured funding from Skills for Care to deliver a programme of free enhanced care training courses for adult social care staff in Norfolk.

The training is being delivered by N&SCS endorsed learning providers and will be held across the county in January, with further dates in March (including sessions in Great Yarmouth and Coltishall). These courses are free and are open to managers and training coordinators as well as care assistants/support workers.

Topics being covered in January are:

  • Harm Free Care (pressure ulcers, falls and urinary catheter infections)
  • Person-centred care & the strengths-based approach
  • Assistive Technology
  • Supporting people returning home & reablement
  • End of Life Care (Fully booked)
  • Dementia
  • Medication

To book places email:  Enhanced Care Training Offer


Free Safeguarding Training!

Norfolk: Safeguarding Awareness

Who can attend?

Anyone working in the county of Norfolk, including employees of Norfolk County Council, and employees of private, voluntary and independent sector care providers, and volunteers.

This is a basic awareness session.

Learning outcomes: by the end of this session participants should:

  • Understand what safeguarding is and their role in safeguarding adults
  • Understand the Making Safeguarding Personal agenda and how to ascertain the outcomes the service user wishes for themselves
  • Recognise an adult potentially in need of safeguarding and take action
  • Understand the procedures for making a safeguarding alert
  • Understand dignity and respect when working with individuals
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity


Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE! 

Further details are provided in the link below.



Norfolk Medicines Support Service: Medication Training 2018

Medication administration courses for home care workers are now available. 

The courses are open to those working in domiciliary care, supported living, reablement, housing with care, day services.

Courses cover:

  • Medication Policy and Safety
  • Administration of medication
  • Handling of Medicines
  • MAR Charts


There are 2 levels of course:

  • Initial Medication (Home Care) Training
  • Refresher Medication (Home Care) Training


Initial Medication Training (full day)

Who can attend?

This course is aimed at care and support workers who will need to handle and administer medication as part of their role. Workers should be working in a home care setting. Initial Medication Training is suitable if you have never done NMSS training before, or want a full days’ knowledge and content.


Refresher Medication Training (half day)

Who can attend?

This course is aimed at care and support workers who have already undertaken NMSS training and need a refresher on core knowledge and skills in order to remain compliant with the Medication Policy for home care. Workers should be working in a home care setting.

Refresher training should be undertaken at least every three years (two years for NCC workers).


How to book

A leaflet with more information and a booking form is available here.

For dates and venues of training courses please click here.

If you have any queries, you can contact the Medicine Support Service in the following ways:

Telephone: 01603 217633.


Post to: Medicines Support Service, County Hall, Floor 4, Martineau Lane, Norwich, NR1 2SQ.

Skills for Care free event: Transforming care and positive behavioural support


Transforming care and positive behavioural support in adult social care in the Eastern area.

If you support people who have a learning disability and/ or autism, and they display or are at risk of displaying behaviour which challenges, come along to this free event.

Wednesday 27 June 2018

The Trinity Centre, Cambridge

Registration from 09.30

Start 10.00

Finish 16.00

Lunch and refreshments will be provided.

 The workshop will focus on positive behavioural support (PBS) and how you can use it to support you in your role. You’ll also help to shape a workforce development strategy for PBS and transforming care for your local area.

The event will:

  • explain what PBS is and how it can support people with a learning disability and/ or autism, including talks from local experts in the field
  • share good practice examples of training around PBS and autism, and what’s happening already locally
  • identify gaps and opportunities to improve local PBS training and support
  • shape local workforce development around PBS
  • initiate or support local PBS networks.

You’ll also explore how employers, commissioners and other support groups can build networks and implement their local transforming care plan.

Who should attend?

People who work in the Eastern area who fall into one or more of the below categories;

  • Adult social care and health employers who provide care and support for people with a learning disability and/ or autism, and display or at risk of displaying behaviour which challenges.
  • Adult social care commissioners.
  • Individuals with a learning disability and/ or autism, and display or are at risk of displaying behaviour which challenges, their family and carers.
  • Anyone involved in workforce development for this group.

N.B. If you are attending from a care providing organisation or service there is an expectation that you have some prior knowledge of PBS and Transforming care and be in a position to implement this within your organisation or service.

Book your place here

 Booking terms

Please note, as this is a funded event a maximum of two people from each organisation may book onto this workshop (you can change which delegates from your organisation attend). If you’d like to send more than two people, please email with the names of the additional delegates, and we’ll add them to a waiting list.

Skills for Care can support people with a learning disability and/ or autism, their family and carers with the costs of attending, for example for travel. Email them to find out more.  Or you can access their website here.

Norfolk and Waveney Dying Matters Awareness Event – Tuesday 15th May

The Lord Lieutenant’s Palliative Care Forum and Macmillan are co-hosting The Norfolk and Waveney Dying Matters Awareness Event.

The event is on Tuesday 15th May 10:00 am – 2:00pm at The Forum, Millennium Plain, Norwich.

The agenda is available here: Dying Matters Awareness Event Agenda.

As in previous years, a number of stall holders have been invited who will be able to engage with members of the public together with representatives from statutory, voluntary and third sector organisations to provide a wealth of information.  In addition, there will be a number of speakers who will talk about their involvement in providing help and support to those needing end of life and palliative care.


The event is open to all.  If you or a colleague would like to attend the presentations please can you email Chris MacDonald from the Lord Lieutenant’s Palliative Forum at to reserve your place.