Think Local Act Personal (TLAP) – Launch of a new online resource

TLAP is delighted to announce they have recently launched their new online resource showcasing innovative models of community centred support. To find out more, please click on the link:

There is also a news story, and a blog from Alex Fox to support the launch, on the home page of their website which can be found here:  Think Local Act Personal website

TLAP would very much appreciate any promotional support you can give this, through your own networks and on social media, using the hashtag #communitycapacity.

If you come across any other organisations that you feel merit inclusion in their directory please let TLAP know and don’t forget to update your entry as your organisation develops or changes, by getting in touch with them.

For further information please contact:


Natasha Burberry

Sector Led Improvement Programme Manager

East of England Adult Social Care

Mobile:  07814 679030

Please note she works for ADASS Monday, Tuesday and Thursday. 

Important update – Guidance for Providers

  • Medication Error and Safeguarding – Guidance for providers

Norfolk County Council receives thousands of notifications from providers about medication errors. Some of these need to be reported as safeguarding concerns and some don’t. But which ones?

To support providers, the Quality Assurance Team of Norfolk County Council and the Norfolk Safeguarding Adults Board (NSAB) have produced new joint guidance.

Please go to:





Information from Independent Age

Getting extra help at home

If the person you supports needs some help to stay independent at home, there are various options available. Independent Age’s guide ‘Getting help at home’ looks at equipment and adaptations to make life easier, gadgets to make a person feel safer and that can help a person look after themselves at home. Order your free copies

Technology to keep you safe at home
Simple devices known as telecare are designed to keep people safe at home. They can monitor a person’s safety and call for help if anything goes wrong. A person can get devices as small as a portable alarm to wear or movement sensors that can detect if a person has fallen out of bed. Read more

Attendance Allowance Guide
Attendance Allowance is extra money a person can claim if they are over State Pension age and need regular help with their personal care, or supervision to keep them safe. It isn’t means-tested, so a person could claim it whatever their income or savings.
Independent Age’s free guide ‘Attendance Allowance’ looks at who qualifies, how to claim and tips for filling in the claim form.  Order your free copies




Patent Safety Alert Re: Thick & Easy (starch)

We acknowledging that some of you may already have received this important safety alert from other sources, we felt it appropriate to share to ensure that Norfolk’s care market is fully aware of the issue

Dear Provider

We have had reports of people aspirating fluids that have not been thickened correctly due to issues with Thick & Easy (starch) scoop sizes changing.

Please read the attached patient safety alert regarding Thick & Easy (starch) by clicking on this link:  Patent Safety alert v0.3 FINAL . There are actions for GP practices, pharmacies and patients/carers/care staff in the alert. Please take the action that is relevant to you in your setting.

If there is no relevant action , then this alert has been sent to you for you information.

Kind regards

Kate Wyatt

Quality Improvement Nurse for Care Homes

07775 007504

Q Member

NHS North and South Norfolk CCG, Lakeside 400, Broadland Business Park, Old Chapel Way, Norwich, NR7 0WG

Patent Safety alert v0.3 FINAL

Establishing a Care Association for Norfolk

Following the consultation to shape a Care Association for Norfolk, an interim Board has been formed to take the recommendations forward.

Norfolk Care Association Interim Board members are:

  • Norfolk Independent Care (NIC) – Sanjay Kaushal/Robina Clarke
  • Association Representing Mental health Care (ARMC) – Michael Millage
  • Norfolk and Suffolk Care Support Ltd (N&SCS) – Christine Futter
  • Community Action Norfolk (CAN) – Jonathan Clemo
  • Voluntary Norfolk (VN) – Kevin Vaughan

This briefing is to give you an update on our progress.

Through the consultation, you told us the most important role for a Care Association was as a voice for the sector working both with local commissioners and on a national stage.

The full consultation outcomes can be found at:

The Interim Board has met twice and agreed Articles of Association for the new Company which will be called Norfolk Care Association. The Articles set out the aims, social purpose and objectives of the new organisation and are given in full below.


Norfolk Care Association Ltd will act as a single body representing all social care organisations providing direct care to individuals and their families and operating in the Norfolk and Waveney area. 

Social Purpose and Objectives

 Norfolk Care Association Limited will:

  • engage with social care and health commissioners in the Norfolk and Waveney area in discussions on the cost of care, new policies and guidance, and the standardisation of systems and procedures that affect social care providers;
  • provide a forum for those working in social care to meet and share good practice;
  • provide a first port of call, signposting providers to trusted sources of information and advice;
  • provide other services that the Directors consider would be of value to the social care sector;
  • reinvest all annual surplus trading profit back into the company in support its Aim, Social Purpose and Objectives.

The Interim Board has put together a funding proposal for initial set up and operating costs which is currently being considered by the Director of Commissioning at Norfolk County Council.

Pending the outcome of our proposal, we plan to recruit a Chief Executive officer to help take forward this exciting initiative.

In the meantime, Dr Fiona Denny, who co-ordinated the original consultation, is continuing to support the Interim Board.

Fiona can be contacted at

Thank you for your ongoing interest and support. We will continue to keep you updated on our progress.

Norfolk Care Association Interim Board

  • Norfolk Independent Care (NIC) – Sanjay Kaushal/Robina Clarke
  • Association Representing Mental health Care (ARMC) – Michael Millage
  • Norfolk and Suffolk Care Support Ltd (N&SCS) – Christine Futter
  • Community Action Norfolk (CAN) – Jonathan Clemo
  • Voluntary Norfolk (VN) – Kevin Vaughan


It’s very hot – so just a reminder…..

Information from Independent Age:

sun 2
Keep your folk’s coooooollllll

Free guide:  looking after yourself during summer

While summer may lift our spirits, temperatures can sometimes become uncomfortable and even dangerously hot. Changes in our bodies as we age mean we’re less likely to notice when we feel hot. If you take precautions, you can avoid the worst effects of the sun.

Look at Independent Age’s latest free guide ‘Summerwise’ which has information on how to stay safe and well in hot weather.
Order your free copies