Winter Planning – Staffing and Rotas

You are the people that know your business best and this is because of your experience and therefore, you will be aware of what sort of increased pressures and risks you can expect to encounter over winter in relation to staffing in particular.

We have been blogging about the need for you to have a robust Business Continuity Plan in place for this winter period and such a plan should include the mitigation to resolve staffing issues.

We’d encourage you to carefully consider your Business Continuity Plans for the following situations:

  • Staff sickness – what would you do if an epidemic sickness hit your staff?  How would you still manage to cover all of your care calls?
  •  Staff absence – what if a member of staff unexpectedly doesn’t pick up their usual hours over winter? Can you rework the rounds/rotas to cover? Do you have other staff you can call in to cover their shifts? Are you able to build a ‘bank’ of staff prepared to cover additional shifts?
  • Extreme weather – what are your plans should roads get snowy or icy? Do you know where gritting routes are (please see previous posts)? What if a member of staff gets stuck out on a call or can’t come in to work?

Start now by looking at your workload and rounds, can these be made more efficient?  Which calls are time critical and which could be moved if you were short staffed?  Which support workers support people where more travel time needs to be allocated if the roads are icy or wet?

The Norfolk Resilience Forum has a useful flu pandemic scenario you can use to test your business continuity plans to make sure they are up-to-date.  It will help you think about how you could manage your workload and rounds with fewer staff.

            Have a plan; Test it works; keep it up-to-date


Promoting the Healthy Aging Toolkit with Your Clients

Cold weather can be tough for everybody, but it’s especially hard for people aged 65 and over. This winter, Norfolk County Council has worked with the National Health Service, district councils, and our Third Sector colleagues to produce a healthy ageing toolkit. The toolkit sets out some practical ways that we can all work together to enable older people to stay safe and well at home this winter. The toolkit is free for anybody to use and can be accessed via this link:

You can really help by:

1. Thinking about how you can use the toolkit to enable your clients to stay safe and well at home this winter.

2. Sharing the toolkit within your organising to carers connecting with older people in the community.

Healthy ageing is everybody’s responsibility.

The connections we make together, can change lives.

Alzheimer’s Society

Alzheimer’s Society is the UK’s leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

If you have a person you support that would benefit from one-to-one dementia support in Norfolk, please call 01603 763556 or email The Advice line is staffed by experienced Dementia Support Workers Monday to Friday 9am to 5pm. This number is there for any one affected by dementia and can be used by professionals to make referrals on someone’s behalf.

Dementia Support Workers offer information and practical guidance to help people understand the condition, cope with day-to-day challenges and prepare for the future. Advice, support and information can be provided by phone, in writing or at a home visit. 

The Alzheimer’s Society National Helpline is on 0300 222 1122 and available 9am – 8pm Monday to Wednesday, 9am – 5pm Thursday and Friday, 10am to 4pm Saturday and Sunday. Talking Point is an online forum for everyone who is affected by dementia, open 24 hours a day.

Alert from Norfolk Police – Watch out for Scammers

Norfolk Police watch out for Scammers 5.12.18Police are urging residents to be vigilant to cold callers claiming to be police officers following a number of incidents across Norfolk.

Officers have received reports of five cases within the past week where an elderly person has been called by someone claiming to be a police officer. They will then state someone the victim knows has been arrested before asking for personal bank details.

The first incident happened at Ashill, near Watton, on Tuesday 27 November. There have since been incidents in Thetford, Diss and Holt.

Detective Inspector Bruce Clark said: “We are concerned about the number of reports we have received in the past week about this scam and we’re urging members of the public, particularly the elderly who are primarily being targeted, to be vigilant to cold calls made on the telephone… Genuine police officers or staff would never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf.”

“I would ask people with vulnerable relatives, friends or neighbours to make sure they are aware of this type of scam.”


It is important that people should know that genuine police officers or staff would never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf.  

  • Never give out personal information about your bank account to anybody over the phone.
  • If someone calls claiming to be a police officer, ask for their identification number and police force. Hang up and call 101 using a different phone. If you can’t use a different phone, wait at least five minutes before calling back. A genuine police officer will not mind waiting while you check.
  • Police and banks will never ask you to give out personal details such as account numbers or PIN numbers.
  • If you have given out information which could compromise your bank account security in any way, call your bank to cancel your cards as soon as possible.
  • Never hand over money to someone at the door to be sent off elsewhere.

Anyone with concerns about such calls should contact Norfolk Constabulary on the non-emergency number 101 or 999 if a crime is in progress. Alternatively, contact Action Fraud on 0300 123 2040.




The Market Position Statement is your best source of information on how the Council is shaping Adult Social Care in Norfolk

As you know, Norfolk County Council has published its 2018-19 Market Position Statement (MPS). This is a summary of the Norfolk Social Care market as it currently stands and how the Council intends to shape it to meet people’s needs in the future.

The MPS sets out the Council’s Promoting Independence Strategy to support people to be independent, resilient and well by shifting the focus towards strengthening prevention and early help and supporting people to stay independent for longer and enabling people to live at home with complex needs.  

At the heart of the Strategy is Living Well, the Council’s strengths-based approach to Social Work. Living Well has been built up from small innovation sites since September 2018 which were designed and implemented by front-line Social Care teams. Using feedback and learning from these sites the Council is currently agreeing an optimum approach which will be rolled out across Norfolk in 2019.

In the MPS you will also find information about a range of other projects that are delivering the Promoting Independence Strategy. This includes the provision of information and advice to Norfolk’s residents, place shaping and social prescribing work that is helping people to remain active, get support and tackle loneliness within their communities. You can also read about how the Council is looking to use Assistive Technology (AT) as well as its recently launched Extra Care Housing programme.

There is a wealth of market intelligence in this year’s MPS, making it your best source of information providing insights on care needs across Norfolk, strategic developments, Social Care spending and the workforce. 

Download the Market Position Statement from



EU Settlement Scheme

EU Settlement Advice and GuidanceSome of your staff may be interested to hear that Norfolk Citizens Advice is running an information service on the new EU Settlement Scheme (EUSS).  They have teamed up with Norfolk Community Law Service in order to offer help and advice to individuals from other EU countries, employers, businesses, students and/or family members. They can also offer information on travel, work and study in the EU and on current EU programmes (which will continue to run until the end of the ‘transition period’). If you require some help you can contact them directly and they will also arrange briefings and Q/A sessions for groups of individuals, employees, for employers, student groups etc. Attached is a description of their services and information on EUSS. The latest can be found on their website at and the December newsletter will be available soon at